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A
Anonymous
July 16, 2014
Question

Captivate 7 Crashing

  • July 16, 2014
  • 1 reply
  • 211 views

For the last few days, the only method to preview a Project was the HTML Web Browser option. Previously, I had been able to use the Preview Project and the Next 5 Slides options.

Today, I have also begun to experience another issue in which the AdobeCaptivate.exe stops working. Whenever I open the Quiz / Reporting window, Enable reporting is unchecked, and the boxes for both LMS and Standard are empty(blank). If I try to use either of the drop down arrow to set LMS to "Other Standard LMSs, the arrow does not function. Whenever I use the drop down arrow in the Standard box, it appears first that the arrow does not function, and the the program stops. All I get is a pop up window that stats AdobeCaptivate.exe has stopped working, and the options to either Debug, or Close program.

ANy help would be appreciated...

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    1 reply

    A
    Anonymous
    July 16, 2014

    I stated some of that incorrectly. It does not crash when I click the arrow for the Standard field- nothing happens at that point.

    It crashes when I click either the Configure button next to Standard, or Advanced button towards the bottom of the window.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    July 17, 2014

    Take a look at the troubleshooting suggestions here:

    http://www.infosemantics.com.au/adobe-captivate-troubleshooting/basic-troubleshooting-techniques

    You may need to delete your Preferences folder (explained in tip #8).

    A
    Anonymous
    July 17, 2014

    Thanks. That link was pretty helpful.

    I deleted the preferences, but that had no effect.

    The project is rather large and complex. I have begun to reduce the size, and am retesting. There are a few more permutations that I have needed to do, and I will post again once I can narrow down what is triggering the issue.

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