Skip to main content
B
b-j-q
Participant
November 18, 2014
Answered

captivate 7 fatal error

  • November 18, 2014
  • 5 replies
  • 2471 views

Hello,

Captivate is misbehaving on a regular basis. I really only use it for screen recording but I constantly experience the following issues:

- It takes a long time to start (longer than any of the other Adobe products [CC] on my machine)

- Once started it is usually unresponsive to any command other than ‘start a blank project at 1024 x 768’ and even the success of this is pretty hit and miss

- Crucially, if it does start in screen capture mode, I am able to set it up to start recording, and it counts down to begin recording and then immediately crashes giving me this error message:


"A fatal error has occured and the application is being terminated. Adobe Captivate has tried to save all your work in the respective project folders as".cpbackup" files.

Please restart Adobe Captivate."

- I also get the above message if at various and random times if I do manage to get the program to open in blank project mode.

I would like to be able to build slides in Captivate but I need to be able to use to record my screen for training videos. It's inability to do so is causing me to question the program's reliability and trustworthiness.

I am on a corporate network but access Captivate locally.

My PC Configuration:

Captivate version:       7.0.1.237

OS Name:                  Microsoft Windows 7 Professional

OS Version:                6.1.7601 Service Pack 1 Build 7601

OS Manufacturer:        Microsoft Corporation

OS Configuration:        Member Workstation

OS Build Type:            Multiprocessor Free

Registered Owner:       Administrator01

System Type:              x64-based PC

Processor(s):               1 Processor(s) Installed. Intel64 Family 6 Model 69 Stepping 1 Genuine Intel ~2301 Mhz

Total Physical Memory:       16,290 MB

Available Physical Memory: 12,930 MB

Virtual Memory: Max Size:   32,577 MB

Virtual Memory: Available:    29,501 MB

Virtual Memory: In Use:         3,076 MB

Thanks for your help.

This topic has been closed for replies.
Correct answer RodWard

-- Using Captivate 8 --

Hello. I am getting the fatal error message when trying to update an Accordion Interaction in the course. It happened twice in the past hour. So far, this course has about 12 slides, but two of them, right next to each other, include an Accordion interaction. Could the interaction be causing the problem? Something else strange that happens when the Fatal Error message appears -- two instances of Adobe Captivate appear in the status bar at the bottom of the screen.

After I get that Fatal Error, is it OK to do a Save-as to try to save my work from the past few minutes.

Thank you for your help.


Make sure you have Backup Copy turned on in Preferences.

Try hiding the two slides that have the accordions and then Save and close (so that your cache copy is at least preserved).  Then open up again and Save Close to make sure the Backup copy is preserved. If you get no errors from all this, continue.

If you do continue to get fatal errors with the accordions shown then consider how you entered the text into them.  Did you copy it from a Word doc or some other app that might have hidden formatting characters? If so, remove all text from the accordions, copy it to Notepad to strip out any formatting characters that might have been copied in there and try pasting the text back in. 

If fatal errors persist, go further and strip out any unusual punctuation characters.  Sometimes they will cause errors.

5 replies

N
NikkiRenoit
Participant
February 4, 2016

I'm experiencing this same fatal error. I've cleared the project cache, the folder points to the C: drive and I'm not on a network. A hard reboot of Captivate and of the PC hasn't produced a fix.

Lilybiri
Lilybiri
Legend
February 4, 2016

Cleared the preferences?

N
NikkiRenoit
Participant
February 4, 2016

Yes, still no relief from the fatal error.

D
DarrellM5
Participant
December 15, 2015

Has this been resolved?  I'm experiencing the exact same issue and have tried the suggestions posted above.

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
December 16, 2015

More detail please.  Which suggestions have you tried?  What have you ruled out so far?

D
DarrellM5
Participant
December 16, 2015

I'm getting the same fatal error when I try to record a video demo.  It goes "3, 2, 1, fatal error" every time.

I'm running off my C drive and saving the project there as well.  I've tried while disconnected from the network with the same results.

I'm launching it as an admin and I've cleared the cache.

A
Anonymous
June 10, 2015

I am also getting the same pop up error just as I start a video demo.

I have tried all of the suggestions above and I am still getting the same error message. Any other suggestions?

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
June 10, 2015

Disconnect your computer from the network entirely and see whether or not Captivate will start.  If it does, does it start faster and work reliably.  If so, then you know that this issue is connected with something about your network.  If it will not start without being connected to your network, then you know that this issue is also connected with your computer being networked because Captivate SHOULD be capable of starting without being online.

S
sammyji
Participant
March 3, 2015

HI there, I am experiencing the same issue regularly now and its impairing my ability to use captivate for work - have you found a fix?

Captiv8r
Captiv8r
Legend
November 18, 2014

Hi there

When you launch Captivate and open a project, where is the project file? Is it on a network drive? If so, copy it to a local drive and try again.

Captivate needs to launch in Administrative mode. Are you working that way? If not, you need to start. (this is different than being logged in with Admin privileges. You must also start the application with Administrative privileges)

If you click Edit > Preferences and look at the dialog in the General section, (working from memory here) you see a field where the "Project cache" is determined. This should point to a local drive and not a network drive.

Cheers... Rick

B
b-j-qAuthor
Participant
November 19, 2014

Hi Rick,

Thanks for your reply. Captivate project files are all local (C:
Drive). Thanks for your suggestion on admin mode – I’ve set windows to allow me to run Captivate as an administrator by defualt and I’m afraid it made no difference screen recording would initialise and then crash straight away giving the ‘fatal error’ message.

I’ve checked the cache – it is local. I cleared it and tried again – still no joy.

Any other ideas?

Ben

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices