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BoyceSolutions
Participant
January 7, 2014
Question

Captivate 7 Issue

  • January 7, 2014
  • 1 reply
  • 373 views

I have successfully recorded MANY presentations with an audio over PPT and converted to a MP4, FLV, etc.  However today...when I click record audio on a slide, it will allow me ot record for that one slide and then NOTHING. I am stuck. There is no "save" button below, etc. I can edit the one recording, that's it.  I have tried everything possible. It seems broken????

I have never had a problem like this and I am forced to just "QUIT" the captivate system,, nothing else is available-- all others drop downs are greyed out.

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1 reply

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
January 7, 2014

Unless you just changed or upgraded something else on your system to cause this, you may be experiencing an issue with corrupted Preferences.

See troubleshooting tip #8 in this list for suggestions on how to reset your preferences:

http://www.infosemantics.com.au/adobe-captivate-troubleshooting/basic-troubleshooting-techniques

B
BoyceSolutionsAuthor
Participant
January 9, 2014

Thank you! I looked into resetting prefernces and this fixed my problem -- likely my issue.

Much appreciated.

Brian

 

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
January 9, 2014

That's great. Please mark this thread as Answered so that other users will know.

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