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jason_utah
Participant
August 9, 2013
Question

Captivate 7 Playback Bar Freezes While Audio Continues to Play

  • August 9, 2013
  • 2 replies
  • 882 views

I experienced an issue with a Presenter 9 presentation that would not play properly on Adobe Connect. As an alternative, I imported the PPT presentation into Captivate 7 and recreated some of the visual assets in lieu of the Presenter version.

As I preview the presentation, I get part way through it (slide 12) and suddenly the playback bar freezes (along with the video content) even though the audio is still playing. If I manually drag the playback bar, I can see the animations and content that should be playing on it's own. The audio even continues to play through the additional slides while the playbar is 'stuck'.

I've looked at the slide properties and see nothing unique that would cause specific slides to stop playing their visual content.

Is this a known issue in CP7? Is there a solution?

    This topic has been closed for replies.

    2 replies

    Sankaram
    Adobe Employee
    Sankaram
    Adobe Employee
    August 12, 2013

    Hi Jason,

        Are you sure that Imported powerpoint doesn't contain presenter content? if so, can you send the original powerpoint to us? You can upload to workspaces.acrobat.com and share the link with me at sankaram at adobe dot com.

    Thanks,

    Sankaram.

    J
    jason_utahAuthor
    Participant
    August 12, 2013

    Hello Sankaram -

    Good catch... Yes - it did contain Presenter 9 content. I was having an issue getting the Presenter 9 presentation to play on Adobe Connect (a known issue Adobe is looking to patch), so I ported the PPT into Captivate 7 as an alternative solution. Unfortunately, any slide that has animation tied to it would cause the Captivate playback to 'freeze' as noted above. As soon as I removed all of the animations in PPT, the presentation played just fine.

    If the Presenter 9 content is part of the issue, is there a way to remove the Presenter 9 content from the PPT?

    Thanks,

    Jason M

    J
    jason_utahAuthor
    Participant
    August 9, 2013

    Probably silly to answer my own question, but I think I've discovered the culprit.

    The PPT presentation contained a number of animation sequences that did not convert properly into Captivate 7 during import. (I had removed several of them, but left a few assuming CP7 would know how to handle it.) Well... As soon as I edited the source PPT slides and removed the animations, everything started working as expected.

    So - the outstanding question may really be whether or not CP7 can handle animations imported from PowerPoint 2010.

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