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M
msdouglas2014
Participant
January 23, 2014
Question

Captivate 7 - Some Users Not Getting 100% of Answers Correct with Question Remediation

  • January 23, 2014
  • 1 reply
  • 547 views

We are using Captivate 7 content to deliver courses via Adobe Connect 9.1.  We are experiencing an interesting issue with question remediation. When a user takes the quiz question and gets the answer wrong, the user is taken back to spot in the course where he/she can review the information.  Once the user is done reviewing the information, he/she is taken back to the question to answer it correctly.  The learner has infinite attempts to get the answer correct.  In theory, the user should always get 100% for the final test score.  We are noticing that some users (10%) actually don’t get 100% of the answers correct according to Adobe Connect transcript reports.

Is there something we can look at to see what might be causing the incorrect score?  Is there a known issue?

We publish Captivate 7 content as SWF/HTML 5 on Adobe Connect 9.1.

This topic has been closed for replies.

1 reply

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
January 23, 2014

You could ask those users whether or not they are deliberately skipping these questions because they get frustrated with them.

You could also try using the Adobe Course Companion widget to see what users are doing.  Google for info about it.

M
MarkDouglas
Participant
February 6, 2014

Thanks for your response.  We were able to find the issue based on your feedback.

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
February 7, 2014

It would be helpful to others if you could state here exactly what turned out to the the "issue".

That way perhaps other users will be able to solve their own issues.

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