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Nic_28
Nic_28
Known Participant
February 10, 2014
Question

Captivate 7 videos looping without audio!

  • February 10, 2014
  • 4 replies
  • 853 views

Hello.

I've noticed an intermittant issue.  Our project is Captivate 7 and video heavey.  When testing on Fire Fox 27 I've noticed some slides play as expected then loop/replay.  I have not pre-set Captivate to loop anywhere in the settings across any slide.  Interesting to note, should a slide loop, the audio doesnt play which is also interesting. 

I've double checked each slide's play bar and the video is present only once and looping is NOT checked.

Might anyone have seen this before?

Thank you

    This topic has been closed for replies.

    4 replies

    J
    Jabir
    Participating Frequently
    February 12, 2014

    I hav not got the link to drop box.Send it at jabk@adobe.com

    J
    Jabir
    Participating Frequently
    February 11, 2014

    You can upload to drop box and send me the cptx file at jabk@adobe.com

    Nic_28
    Nic_28Author
    Known Participant
    February 12, 2014

    Hi,

    Just a thought - I understand the internal system is Citrix based.  Thought I'd say if that might be of help.

    Thank you

    J
    Jabir
    Participating Frequently
    February 11, 2014

    Hi Nic,

    Can you send me the poject so that we can investigate.

    Nic_28
    Nic_28Author
    Known Participant
    February 11, 2014

    Hello,

    Ive sent you the CPTX via dropbox.  Do you also need the published project files?  Let me know?  Thank you again....

    J
    Jabir
    Participating Frequently
    February 10, 2014

    Couple of things

    1.May I know which output you are publishing swf or html5

    2.If swf can you check with other browsers like IE,Chrome

    Nic_28
    Nic_28Author
    Known Participant
    February 11, 2014

    Hello,

    I'm publishing to html5.  The looping of video is random and intermittant.  The video file and audio are separate entities so I should clarify that it is the video only that loops.  This happens on FF and IE.  Our staff do not have access to Chrome.

    Thank you - Nic

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