Captivate 8 fails to launch
Windows 7 Pro 64-bit; no problems with captivate8 installation. When I try to launch Captivate I get one of 3 behaviors:
- an empty white window
- the Captivate splash screen that appears to be hung at "Loading..."
- the firewall exception popup
Sometimes when I click on the window, I get the Windows "Application not responding..." popup; sometimes I have to use the Task Manager to kill the program. The log file is always the same:
2015_Apr_8_Thu_15_36_8 :: Start CpLMLog
2015_Apr_8_Thu_15_36_8 :: CaptivateLicensingManager 8.0 Constructor
2015_Apr_8_Thu_15_36_8 :: FullProductDirectoryPath In UTF8 ::
2015_Apr_8_Thu_15_36_8 :: Feature :: Captivate_Base
2015_Apr_8_Thu_15_36_8 :: Feature :: Captivate_Enhanced
=> CaptivateAlcidManager Installed Locales
=> CaptivateAlcidManager Check If None Are Found
=> CaptivateAlcidManager Sort Locales Based On User Preferences
=> CaptivateAlcidManager FilterForInstalledLanguagesFromAlcid Successful
2015_Apr_8_Thu_15_36_8 :: Alcid Checking Done .. Continue Launching Captivate
2015_Apr_8_Thu_15_36_9 :: CaptivateLicensingManager 8.0 DoOnEarlyEvent
2015_Apr_8_Thu_15_36_9 :: CaptivateLicensingManager 8.0 CLMPreObtainLicense
2015_Apr_8_Thu_15_36_9 :: AMTPreObtainProductLicense 8.0 CaptivateLicensingManagerCaptivateLicensingManagerWorkerThreadRunningState_IsNotRunning
2015_Apr_8_Thu_15_36_9 :: CaptivateLicensingManager 8.0 DoOnBeforeSplashScreen
2015_Apr_8_Thu_15_36_9 :: CaptivateLicensingManager 8.0 CLMObtainLicense
2015_Apr_8_Thu_15_36_9 :: Captivate Is Not Running In Headless Mode, AMTObtainProductLicense in GUI Mode
2015_Apr_8_Thu_15_36_9 :: Captivate 8.0 is not running in HeadLess Mode
2015_Apr_8_Thu_15_36_9 :: Successfully Set Extra License Information Into Captivate
2015_Apr_8_Thu_15_36_9 :: CaptivateLicensingManager 8.0 CLMTakeSuggestedAction
2015_Apr_8_Thu_15_36_9 :: AMTProductActionIndicator_continue :: continue running normally using the same configuration
This is where it stops and never goes any further.
The log file from a successful launch continues with the following:
2015_Apr_9_Fri_9_38_8 :: CaptivateLicensingManager 8.0 DoOnTrueFirstIdle
2015_Apr_9_Fri_9_38_8 :: CaptivateLicensingManager 8.0 CLMPreValidateLicense
2015_Apr_9_Fri_9_38_8 :: AMTPreValidateProductLicense
2015_Apr_9_Fri_9_38_9 :: CaptivateLicensingManager 8.0 CLMValidateLicense
2015_Apr_9_Fri_9_38_9 :: AMTValidateProductLicense
2015_Apr_9_Fri_9_38_26 :: CaptivateLicensingManager 8.0 CLMTakeSuggestedAction
2015_Apr_9_Fri_9_38_26 :: AMTProductActionIndicator_continue :: continue running normally using the same configuration
2015_Apr_9_Fri_9_38_26 :: Successfully Set Extra License Information Into Captivate
2015_Apr_9_Fri_9_42_32 :: CaptivateLicensingManager 8.0 Destructor
2015_Apr_9_Fri_9_42_32 :: CaptivateLicensingManager 8.0 CLMReleaseLicense
2015_Apr_9_Fri_9_42_32 :: AMTReleaseProductLicense
2015_Apr_9_Fri_9_42_32 :: End CpLMLog
but I never see this on my computer.
Thanks for your help,
Cheryl
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