Skip to main content
L
LPWebb
Known Participant
August 11, 2020
Question

Captivate 8 How to reinstall after hard drive replacement

  • August 11, 2020
  • 2 replies
  • 208 views

Hi all,

I have a license for Captivate 8. My hard drive crashed and has now been replaced.

No matter how I try, I can't get it reinstalled even though I have a valid license number.

I've tried Adobe chat and got nowhere.  If I purchased a product, even if now legacy, shouldn't a company have links to re-install under extreme conditions of a hard drive failure?  Captivate, as with other Adobe products isn't cheap.  And if v8 is working for me, I'm not interested in upgrading.  What gives?

I appreciate any insights about how to download and register my software — and/or how to work with Adobe to get this done.  Many thanks.  — Linda

    This topic has been closed for replies.

    2 replies

    M
    Community Manager
    Mayank_MehCommunity Manager
    Community Manager
    August 11, 2020

    Hi There,

     

    I have forwarded you the download links for Adobe Captivate to your email. Please revert in case of any issues.

     

    Regards,

    Mayank

    Lilybiri
    Lilybiri
    Legend
    August 11, 2020

    This is a user forum which makes it impossible to answer this question at all.  

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices