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BobbiWilker
Participant
July 17, 2017
Question

Captivate 8 html.index file not loading

  • July 17, 2017
  • 2 replies
  • 1029 views

The LMS (Towers Watson) requires AICC format. Captivate 8 file is published as HTML only (our organization does not allow flash). Index.html file loads properly from my desktop. The file will not load after it is moved to our server - the loading icon displays but doesn't move past this point. I've tried multiple files and every file loads from my desktop but fails to load after moved to the server. Any ideas on what might be causing this issue?

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2 replies

A
Anonymous
January 9, 2018

Hello Bobbi,

We are publishing in Captivate 2017 but the parameters you listed are the same for my company. Here is what helped us get past the 'Loading' screen:

All of these issues are in the index.html file:

1. At line 5, make content= "IE=Edge" instead of content= "IE=9"

2. At line 119, remove // from document.getElementById . . .

3. At line 187, remove !-- . . . -- around frame id="AICCPostRouter_HTML" . . . (keep the brackets < >)

4. Save the index.html changes and run from your LMS.

These three changes have allowed our LMS (Cornerstone) to get past the stuck Loading Wheel. We are getting an LMS error that disconnects the course from the LMS so even though the course is running, the LMS is not tracking it, so we are working on that problem now.

We are also seeing some code errors in the AICCComm.html the regarding the BeforeUnload. I'm not sure yet if that is related to the break from the LMS but I'll follow up when I have more info.

Let me know if the fix we are using works for you.

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BobbiWilkerAuthor
Participant
July 17, 2017

edit: it is the index.html file

R
random_entropy
Participating Frequently
July 17, 2017

Do you have any errors in the browser console?

B
BobbiWilkerAuthor
Participant
July 19, 2017

I checked the browser console and found the following information:

The CPM.js file - script5007: unable to get property 'playbackcontroller' of undefined or null reference

In the AICCComm.html file - window.parent.BeforeUnload(); Object doesn't support property or method 'BeforeUnload'

I have no experience working with trying to resolve any errors since I haven't experienced any issues prior to moving our courses to a company server. Previous to this we loaded the courses to a SharePoint and used the course URLs for the index.html files from this area for our LMS.

I tested an Articulate Storyline 2 course and also have the same launching issue with the index.lms.html courses. I now see that the problem I'm having isn't limited to just the Captivate courses. I opened a help ticket with the server team in case it is a server issue.

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