Captivate 8 - MP4 videos not working after publishing HTML5 course

Question

Hi

We have published a module using captivate 8. The module has a lot of videos in MP4 format and it plays well when we access it over a web server, however when we publish it to our LMS the videos show a black screen, and stops.

Any fix/help will be highly appreciated.

Cheers

Kg

RodWard · Answer

Check with your LMS server administrator to confirm that the mimetype for these specific video formats has been allowed on the web server. In most cases where videos are not playing from an LMS this turns out to be the issue.

Another thing to try is makjing sure your video filenames are all in lower case, not mixed case, and contain no punctuation characters or spaces. Some Windows-based web servers are a lot more forgiving about these things than UNIX servers. So the two servers you are testing on may show different results due to the differing underlying technologies involved.

Yet another possibility is that your particular LMS is of the type that copies all course files from a directory that is NOT in the web space to a TEMP directory that is accessible by browser and this is breaking links to your video files. This can sometimes be an issue with Moodle LMS for example.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.