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ellen38606
Participant
September 9, 2015
Question

Captivate 8 project won't open

  • September 9, 2015
  • 1 reply
  • 579 views

Hi,  I'm fairly new to Captivate (and honestly think it is one of the most un-userfriendly programs I've ever used!).  I have a project that I've worked on off and on for a few weeks.  I came in yesterday planning to complete the project and BAM!, it won't open.  I've been to every forum and tried everything I've found, but I must be doing something wrong because I just can't get it to open. Tried the Adobe Air route and can't get it to open either.  I get the following message with trying to open any versions of this project (and when I tried to open Air):

Adobe Captivate could not open "the file name". Ensure that:

- The file is not open already (it isn't)

- The file is not damaged.  For example, if the file was an email attachment (it wasn't), ensure that you have decoded the file correctly.

- The hard disk has sufficient available space. (probably does, it opened before)

- The system has sufficient resources.  To optimize the resources, close all the other open applications (I have)

Now, I did publish it to our LMS a week or so ago, but it opened fine after that, so doubt that is the problem.  Tried the Chat line and was told to start over, which I'd really rather not do.  My boss is not happy about this!

Thanks in advance for any help.

Ellen

    This topic has been closed for replies.

    1 reply

    Erik Lord
    Erik Lord
    Inspiring
    September 9, 2015

    Is the CPTX file on a network drive? If so, try copying it to your local drive and open it from there.

    Anything change on the computer, drive, server the file was located on?

    You could try downloading the new CP9 Trial, install it, and see if that'll open the CP8 file (though then it'll be a CP9 file, which CP8 won't likely open).

    You could try .zipping the .cptx file, then unzipping it, but that's a pretty last-ditch attempt...

    You should verify 'sufficient available space', not just guess. You have many GB of free space left on your HD?

    Can you try to open the source file on a different computer?

    Overall, know that things like this happen to any and all kinds of files. Indeed, if you hadn't touched the file in a while and it was suddenly corrupt the next you opened it, its just as likely a filesystem/OS/environment issue.

    At any rate, if your workplace does not backup files automatically, perhaps this is a reason to do so.

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