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Participating Frequently
November 14, 2017
Question

Captivate 8 - Videos not working in published format

  • November 14, 2017
  • 1 reply
  • 603 views

Prior to a lot of conversion to mp4, videos used as event videos worked fine in our modules, now all of our videos are visible in preview but will not play in published format to browser.  The event video player shows, but we get a continuous rolling wheel.  I have tried various browsers, re-conversion of video files, but cannot get them to work.  Any thoughts would be greatly appreciated.

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1 reply

Lilybiri
Legend
November 14, 2017

Do you publish to HTML5 or to SWF?

Participating Frequently
November 15, 2017

SWF

RodWard
Community Expert
Community Expert
November 15, 2017

If you haven't tried this already, upload your published content (including the MP4 videos) to a web server and test from there.

Do the videos appear then?