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A
annec27374237
Known Participant
June 3, 2018
Question

Captivate 8 won't publish or preview

  • June 3, 2018
  • 1 reply
  • 343 views

Hi - I have a project in Captivate 8 (working on an HP laptop, running Windows 10). When I try to preview or publish it, I get the Adobe Flash screen with instructions to download and install it. I went along with this two or three times, but Captivate doesn't seem to know that Flash is there. In any case, I get the Flash screen over and over, and the project doesn't appear.

Anne

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1 reply

Erik Lord
Erik Lord
Inspiring
June 3, 2018

This is most likely due to dying Flash support by web browsers. Try publishing as HTML5 only, or at first, under Preview, select 'Preview HTML5 in browser' and see if that works.

If so, that's the best solution anyway - you really don't want to publish to Flash (SWF) format anymore due to that lack of Flash support (or related workarounds) these days.

Lilybiri
Lilybiri
Legend
June 3, 2018

I hope you are aware of the fact that CP8 did NOT support WIN10 which appeared later than CP8. Check also the exact version, it should be 8.0.3. You may have a Flash player version in the browser which is too recent as well. 

If you are talking about a non-reponsive project, try to use F11, which is Preview HTML in Browser which is the only preview method creating temporary HTML output, no Flash Player needed. That is not the case for responsive projects since they only can be published to HTML.

I hope you don't publish to Flash anymore? Recent browsers don't install the Flash player plugin anymore by default, it has to be done manually.

A
annec27374237Author
Known Participant
June 5, 2018

Thanks to both of you. My copy of Captivate is 8.0.3.9.2.

I wasn't planning to publish to Flash, for all the reasons you've given. I only got involved with it because I landed there when I tried to publish.

Your solutions both worked!

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