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dbcadmin
Participating Frequently
February 4, 2016
Answered

Captivate 8, YouTube and Firefox: why won't it work?

  • February 4, 2016
  • 5 replies
  • 1917 views

I am having a problem with Captivate 8, the YouTube Widget and Firefox. Videos housed on YouTube and accessed through the YouTube Widget in a Captivate 8 project no longer works. All I get is a blank screen. If I use the test button in the widget I can access the file and it plays. However when I preview the course in Firefox, or view the published course in an LMS using Firefox, all I get is a blank screen. Further, courses previously published that have worked for a significant period of time in Firefox, now just show a blank screen when it comes to the videos. Everything works fine in Chrome, IE and Safari...no issues. I am using https, as well as the full YouTube URL, so I do not believe this is the issue. I really am quite desperate at this point, Does anyone have any suggestions or solutions?

This topic has been closed for replies.
Correct answer tarunjain

Hi ,

Please find the updated Youtube widget here:

Dropbox - Youtube.wdgt

Thanks

Tarun Jain

Adobe Captivate Engineering Team

5 replies

D
dbcadminAuthor
Participating Frequently
February 18, 2016

Well I thought this was a great fix and YouTube videos now work in Firefox and IE  unfortunately,now the videos don't play in Chrome ( Version 48.0.2564.109 m). Any suggestions?

tarunjain
Adobe Employee
tarunjain
Adobe Employee
February 18, 2016

Hi dbcadmin ,

Are you previewing/publishing your project in web server/LMS ?

Widgets needs a localhost/server to preview.

You can try preview in HTML/SWF from Captivate and check if the issue persist.

Thanks

Tarun Jain

Adobe Captivate Engineering Team

D
dbcadminAuthor
Participating Frequently
February 18, 2016

Tarun,

I rebooted my machine, cleared all caches and now it works in Chrome, IE and FF. I have to insert the widget rather than use the learning interactions link, but no big deal.

Once again thanks for the fix!

D
dbcadminAuthor
Participating Frequently
February 18, 2016

Thank you!! While I am still doing some testing, this new widget appears to work for me.

I really appreciate the Adobe Team's efforts to find a solution

tarunjain
Adobe Employee
tarunjainCorrect answer
Adobe Employee
February 18, 2016

Hi ,

Please find the updated Youtube widget here:

Dropbox - Youtube.wdgt

Thanks

Tarun Jain

Adobe Captivate Engineering Team

Julie88
Julie88
Inspiring
February 17, 2016

I have had the same thing recently reported by my clients.  Any new developments on this?

mohanadas
Adobe Employee
mohanadas
Adobe Employee
February 4, 2016

Hi,

May I know which version of Captivate 8 you are using?

Thanks,

Mohana

D
dbcadminAuthor
Participating Frequently
February 4, 2016

Hi Mohana,

I upgraded to version 8.0.3.290 in the hope that it would help resolve the issue. I was previously using the latest version of 8 and it still did not work.

Everything was fine and worked properly in Firefox until about 2 days ago.

Any suggestions would be really be appreciated

Thanks

Deborah Cohen

Deborah Cohen

President

PSN - Performance Solutions Network Corp.

7B Pleasant Blvd., Suite 1150,

Toronto ON Canada M4T IK2

Tel: 416-855-7500

Cell: 416-893-6500

<mailto:dcohen@psncorp.com> dcohen@psncorp.com

<http://www.psncorp.com/> www.psncorp.com and <http://www.psntraining.com/> www.psntraining.com

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