Skip to main content
G
Gaanf
Inspiring
August 12, 2016
Question

Captivate 9.0.2 crashes when launched from within corporate network

  • August 12, 2016
  • 1 reply
  • 414 views

I ran into a problem with the new Captivate release 9.0.2.412. It crashes after some minutes when I launch it while being logged on to our corpoate network ("Adobe Captivate has stopped working"). Seem to me it tries to call home at some point of time and on doing so it runs against some firewall, causing it to stall. No issues when I launch it from outside of the company network.

Anybody has a clue which IP addresses (or URLs) Captivate usually tries to connect to while running, so I can have them unblocked by our it guys?

    This topic has been closed for replies.

    1 reply

    C
    crujir zanahoria
    Participant
    August 24, 2016

    Hi,

    We had the same issue.  Worked OK on stand alone, but stopped working when connected to the network.

    Start a chat session on the support page.  Our solution was an update to the CaptivateUICore dll file.

    G
    GaanfAuthor
    Inspiring
    August 24, 2016

    Thanks, I'll do that.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices