Skip to main content
L
LeDesign
Participating Frequently
September 20, 2016
Question

Captivate 9.0.2 + iOS 10 Audio not playing

  • September 20, 2016
  • 12 replies
  • 6666 views

Hi,

I've had SCORM courses working on an LMS for the past year with no issues. All have audio voiceovers and small videos in place. Now that iOS 10 has launched, the voiceovers don't play and the videos are skipped instead of downloaded. I haven't changed these course files so it appears something is no longer compatible in the new iOS and is affecting the playback of these courses. They work fine on a desktop, but not on an iPad or iPhone with iOS 10. (Wasn't an issue with iOS 9).

Has anyone else experienced this?

I don't think it has to do with the Cap 9 update since the files were created in the original 9 and were fine. I've tested a 9.0.2 file and it's the same result so it appears something amiss with how iOS 10 is handling the course files.

Any thoughts or advice?

Thanks so much,

Lisa

This topic has been closed for replies.

12 replies

adtiwari
Adobe Employee
adtiwari
Adobe Employee
December 2, 2016

Hi,

  The issue has been fixed for ios 10.2 beta 4 release by Apple.

Thanks,

Aditya

mattKT
mattKT
Known Participant
December 6, 2016

Good to hear that the iOS 10.2 beta 4 has fixed this. Does anyone know how long before it goes to general release to the public?


Thanks -Matt

M
moloko5
Participating Frequently
December 12, 2016

ios 10.2 was released today: Apple Releases iOS 10.2 With New TV App, New Emoji, and More - Mac Rumors

nate.leavitt
nate.leavitt
Inspiring
November 29, 2016

In addition to the great workarounds that others have been posting about expiring cookies and user permission, I would like to propose that this is indeed a Captivate 8/9 bug. Although I do experience this issue with Captivate 8 and 9 on my iOS 10 devices on my Saba LMS, I do not experience the issue with Articulate Storyline 2 courses with audio on the same devices in the same LMS.

 

If Storyline can fix this issue with client-side code, Captivate can fix this issue with client-side code.

nate.leavitt
nate.leavitt
Inspiring
December 1, 2016

Although Storyline does load audio in iOS 10, it does have a problem playing video in iOS 10. It appears to be the same issue with security and AppleCoreMedia.

 

Additionally, we built a simple web page that just tries to load audio after a button is pressed. It fails on iOS devices.

 

That said, it's certainly a bigger issue than something that can be fixed with client-side code.

    ArthurTLee
    ArthurTLee
    Inspiring
    October 10, 2016

    Out of curiosity, do you courses play on SCORMCLOUD. We've always used them as a benchmark, meaning if it plays on that LMS, it usually will play on any LMS--unless the problem is with the course. We have been having the same issue with our elearning courses not playing audio when viewed on Apple devices. Today, though, I tried testing the course on Scormcloud and a couple other LMSs, and the audio played fine. This seems to say the issue is with our LMS, and not Captivate. 

    P
    PJ0011-lH0OxY
    Participating Frequently
    October 10, 2016

    We are using Moodle and our scorm packages are created by captivate 9.2 and published as moodle scorm 1.2  The problem has nothing to do with Captivate but has to do with scorm courses that require a user name and password to access the scorm course.  If the courses do NOT require a password you shouldn't have any issues that causes the session cookies (authentication cookies) However since Apple decided to tighten security with IOS 10 and believe security is an issue, they want the cookies to expire (although majority of LMS like moodle will expire a cookie after non-activity for 20 minutes). Now you have to force the cookies to expire (example 24 hours) and IOS 10 is reading the cookies and allowing audio / video to play in IOS 10.  It like "Moloko5" said just change the code in the LMS to expire session cookies with an expiration and everything should work properly.

    ArthurTLee
    ArthurTLee
    Inspiring
    October 10, 2016

    Thank you. I will pass this on to our LMS Vendor. We use TalentLMS. They have been great, but are at a loss it seems. 

    --Arthur

    T
    t_hada
    Participating Frequently
    October 7, 2016

    Hi,All.

    I have the same problem in Captivate8.0.3. and Moodle2.9 and SCORM.

    I hope this will fix as soon as possible.

    P
    PJ0011-lH0OxY
    Participating Frequently
    October 7, 2016

    Dont count on this problem getting fixed anytime soon.  It's Apples fault and they most likely will not fix the issue.  This is my opinion from past experiences with Apple.

    P
    PJ0011-lH0OxY
    Participating Frequently
    October 4, 2016

    The video player in iOS 10 (AppleCoreMedia) is not able to read session cookies. Only cookies set with an expire date is readable by the video player.

    How do we fix this issue? 

    P
    PJ0011-lH0OxY
    Participating Frequently
    October 2, 2016

    Documentation of issue with new IOS 10 and Scorm with no audio and closed caption.

    On 09/24/2016  I discovered using moodle 3.1+ Scorm 1.2 published using Captivate 9.2 only when viewing on an I-PAD or I-Phone using only IOS 10 or greater the audio would disappear along with the closed caption.   However same device using any version of IOS 9 or below worked fine.

    On 09/26/2016  The issue was reported to both moodle and Adobe along with several forms that other people were having similar issues.

    On 10/02/2016 I decided to test the following: 

    I now have come to the conclusion that the issue is part of the moodle LMS

    I created a new course with NO GUEST ACCESS and the captivate scorm package made for moodle scorm 1.2 does NOT have audio or closed caption.   However if I place the moodle course with scorm to allow guest access IT WORKS FINE!  Its only when guest access is not allowed when we have an issue.  This only happens with IOS 10 this is not an issue with all versions of IOS 9

    M
    moloko5
    Participating Frequently
    October 3, 2016

    PJ0011 wrote:

    I now have come to the conclusion that the issue is part of the moodle LMS

    PJ0011 I can replicate this bug outside of Moodle so no, it's not.

    I suspect the reason it works when guest access is enabled is because the problem is to do with authentication i.e. the session authentication cookie is not being passed by the browser when it requests the video from the server. If guest access does not require authentication then it's not going to trigger the bug

      P
      PJ0011-lH0OxY
      Participating Frequently
      October 3, 2016

      So how to we fix this issue and whom needs to work on it?

      apple? Adobe? Moodle?

      M
      moloko5
      Participating Frequently
      September 29, 2016

      I strongly suspect it's going to be this iOS bug back again. Everything points to it so far.

      Certainly it is NOT going to be an Adobe issue, I can replicate this problem in products other than Adobe ones. Even a simple webpage with just an HTML5 video (or audio) tag in it triggers the bug.

      M
      moloko5
      Participating Frequently
      November 9, 2016

      I'm hearing that iOS 10.2 will contain a fix for this issue....

      P
      PJ0011-lH0OxY
      Participating Frequently
      September 26, 2016

      Everyone needs to complain and put a ticket with Adobe

      800-833-6687

      sjucker
      sjucker
      Participating Frequently
      September 26, 2016

      I am experiencing the same problem. I just updated my iphone to iOS 10 last night and now I have no sound on all my previously recorded modules that were working just fine. How do we put in a ticket with Adobe?

      P
      PJ0011-lH0OxY
      Participating Frequently
      September 26, 2016

      800-833-6687

      P
      PJ0011-lH0OxY
      Participating Frequently
      September 25, 2016

      I am also expirencing the same issue.  I created scorm packages and use moodle.  They have been working wonderful with Apple mobile devices using IOS 9.3 or lower when Apple released IOS 10 i loose audio and close caption within my scorm courses. 

      It appears IOS 10 is not recognizing the scorm package contains audio. 

      C
      Captive_-_Anwender
      Participating Frequently
      September 26, 2016

      I have same problems with all of my projects (HTML5, no SCORM) with IOS 10. No video or audio working.

      L
      LeDesignAuthor
      Participating Frequently
      September 26, 2016

      For the record, my original courses were all SCORM packages. I also tried as a TinCan package with the same results. Format of the course file doesn't seem to make a difference. The problem is consistent.

      Show more replies
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices