Captivate 9.0 Installation failed with Error Codes DF024 and DF027
There are more than 200 threads on DF024 and DF027. It will take weeks to read them in detail but none of them relates to Captivate.
My PC is checked for all requirements, and downloads had no problem. I am the only user and administrator of the system.
After rebooting an another attempt of re-installing I still get this:
----------- Payload: Adobe Captivate Reviewer 9 9.0.0.0 {795A26A9-4121-11E5-889B-96C074F14635} -----------
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{795A26A9-4121-11E5-889B-96C074F14635}\_1_ce574256f5accd8a21ef266e2ebdcf00" to "C:\Program Files (x86)\Common Files\Adobe\Adobe Captivate Reviewer 9\Adobe Captivate Reviewer 9.exe" Error 32 Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 1)
----------- Payload: Math Magic for Captivate 9.0.0.0 {785CFFAF-11E8-11E5-AADD-CC66F1A4A224} -----------
ERROR: DF027: Cannot copy third party 慍桴䴠条捩映牯䌠灡楴慶整㤠〮〮〮笠㠷䌵䙆䙁ㄭ䔱ⴸㄱ㕅䄭䑁ⵄ䍃㘶ㅆ㑁㉁㐲}紶› uninstall files
----------- Payload: Adobe Captivate 9 (64 Bit) 9.0.0.0 {BF58ED42-4121-11E5-889B-DA4C38A5DEE9} -----------
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{BF58ED42-4121-11E5-889B-DA4C38A5DEE9}\_4691_29e65ac6afd8a0a9caa361ff6f7b4886" to "C:\Program Files\Adobe\Adobe Captivate 9 x64\JVM32\bin\servertool.exe" Error 32 Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 4640)
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Btw. are users left alone in this forum to answer all questions by themselves, or is there any Adobe professonial to help? Any chance to get one?
