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caholmesOSF
Participant
March 22, 2018
Question

Captivate 9 Audio Pop Screen Issues

  • March 22, 2018
  • 1 reply
  • 144 views

When I attempt to do anything with audio and the audio pop up screen opens, it cuts off the far right side of the box and I am unable to close the box.  Once the pop window is open, I am also unable to click "close window" on my taskbar. So I have to log out of my computer and log back in. It does not matter if I am attempting to record, drag and drop, or import audio. I also have 2 screens at my desk and lately when Captivate opens, it goes across one screen and into the other. I have to resize it whether I am only on my laptop or docked at my desk. (Not sure it that has anything to do with it). I have recently had Window10 put onto my computer per my office so not sure if that is the issue since I have had other problems with Captivate since receiving Win10.  Has anyone had this issue? Any help would be greatly appreciated since I am at a stand still at this moment. Thanks!

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    1 reply

    Lilybiri
    Lilybiri
    Legend
    March 22, 2018

    The problem is linked to the two-monitor setup. You should be careful to drag everything back to the primary screen when you expect to use only one screen next time. A workaround can be to clear the Preferences. If you have Administrator rights, run the CleanPreferences.... file which you can find in the subfolder 'utils' under the instalation folder of Captivate.

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    caholmesOSFAuthor
    Participant
    March 23, 2018

    Thanks for responding!

    I figured it out this morning. My monitor displays had changed somehow. So it was saying to extend the monitors. Once I changed that back, it works fine!

    Thanks!

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