Captivate 9: Background audio not working when publishing

Forum|Forum|10 years ago
October 26, 2015
3 replies
2165 views

Hi,

I've been road testing captivate 9 a lot recently... and I am having a lot of problems when publishing.

When I publish a normal, blank project with a background audio file (.mp3 or .wav) it repeats, glitches and sometimes sounds like its overlapping two of the same track on top of each other. Any idea what is causing this? The main slide audio is fine, it is just the background audio!

Thank you!

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Correct answer Rahinie

Hi,

Thanks for reporting the issue. The issue happens when the project is published to .mp4 which has background audio and slide audio. And the slide audio is not present in the first slide.

In this case, can you try this workaround and let us know it resolves the issue.

Add slide audio on the first slide from 0 to 0.5 sec and edit by inserting silence.

Thanks,

Rahinie

Adobe Engineering team.

R

RahinieCorrect answer