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JohnnyHydar
Known Participant
May 3, 2017
Question

Captivate 9 - Blurry Slides Post Upgrade to Windows 10

  • May 3, 2017
  • 1 reply
  • 284 views

OS:  Windows 10 Captivate:  9.02.437

We recently upgraded to Windows 10 after which all HTML5 published project are visually 'blurry'.  We're importing a PPT then laying audio over them for an e-learning course.  This used to work perfectly right before the upgraded, however, we're not sure if this was something that was incidental or if there is a setting missing somewhere that we need to add or remove.  

We imported using High Fidelity option, and also tried creating a brand new project.  We've also tried viewing it in SCORM Cloud and launching it locally, for some reason it always comes out blurry.  

Anyone experience this before?

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    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    May 3, 2017

    Windows 10 often has default screen resolution settings of 125% rather than 100%.  Check your display settings in Windows 10 to see if this might perhaps be the issue regarding clarity of the content.

    J
    JohnnyHydarAuthor
    Known Participant
    May 3, 2017

    Thanks for the reply, confirming this is set to 100%

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    May 3, 2017

    Can you show us a screenshot or two of this blurry issue?

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