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A
Anonymous
June 12, 2017
Question

Captivate 9 bugs and issues

  • June 12, 2017
  • 1 reply
  • 398 views

Hi,

I have been using Captivate 9 to author a series of e-Learning courses, but have encountered a few bugs.

1) When blurring some slides, the preview and video unblurs the content at beginning and end of slide.

I'm not sure why this happens, since the blurring was done in SnagIt and should be embedded in the image that Captivate uses for the background. As far as I have researched on these forums, the  only workaround is to crop the blur then paste it as an object.

2) Dragging Mouse object on timeline, only to have it snap back to original position after changing slides

3) There is a slide that uses the previous slide's background for some reason, then changes to the proper one near the end of the slide. How does the background change if it's not a fullmotion slide?

As for functionality, manipulating where mouse objects come in from on individual slides should be easier, without the work around of having a 0.1s slide before it with an invisible mouse.

    This topic has been closed for replies.

    1 reply

    S
    StevePixel
    Inspiring
    June 12, 2017

    Hi Learning for all , 

    Lets tackle this one-at-a -time and it just dawned  on me you are talking about recording simulations, not creating content and adding them to a slide, important distinction when troubleshooting.  

    1. That's just weird. If you blurred an image in a 3rd party product like Snag-It,brought it into Captivate, Captivate wouldn't have any way to un-blur it.  Captivate has no access to the original un-blurred image, so it must be native to Snag-it.  

    2 . Captivate treats every slide as a new independent version, they are not linked at all from an object perspective. If you make a change on slide 1 - it won't cascade through the rest of the slides. You will have to manually adjust each slide in the sequence, or delete them.  

    3. I have seen this happen before, and it has something to do with frame blending, a feature you can enable or disable, If you are manually taking screenshots it shouldn't impact it. 

    Hope that helps, 

    Cheers, 
    Steve 

    A
    Anonymous
    June 13, 2017

    Yes, it uses screen simulation, I should have brought that up.

    1) There doesn't seem to be anything wrong with SnagIt, since after applying blur and flattening all objects, copying and pasting the edited image, to Paint for example, has the proper image with blur applied. The issue is that it somehow disappears between slides.

    I am having a similar issue to here: https://forums.adobe.com/message/9040795#9040795

    2) That is not the issue, the issue is moving the object on the timeline on a single slide, going to a different slide, then going back and the object has gone back to the original position. Locking it doesn't do anything, the only solution was to manually adjust the timing via properties, but I'm wondering why this happens.

    3) Frustrating to deal with, but how to we enable/disable it? Luckily the next slide had the same background and I copied pasted it, and it worked.

    Similar to: https://forums.adobe.com/thread/1138970

    S
    StevePixel
    Inspiring
    June 13, 2017

    Hi, 

    So I need to understand your workflow.

    1. Are you capturing screenshots in Snagit, blurring them and then importing them in Captivate and adding them one-at-a-time to individual slides OR are you using Captivate to screen record them? 

    2. Are you talking about default timeline setting? It is originally set for 3 seconds and then you expand it,  OR are you talking about importing PowerPoint slides and having them generate a length?

    3. If I recall I had to turn off automatic panning and use "Manual Panning" that way it didn't auto generate partial slides. 

    Cheers, 
    Steve 

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