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gerrymac666
Participating Frequently
March 29, 2017
Question

Captivate 9 Can't create a NEW Blank project or Responsive Project

  • March 29, 2017
  • 6 replies
  • 1695 views

Captivate_errorI have had Captivate as a new install on my laptop for about 3 weeks. Everything has been working great so far. Today I tried to create a New Blank project. I can select it from File>New Project> Blank Project, then there is a progress window displayed however it disappears after 5 sec's and nothing else happens. This is the same for creating a new responsive project. I can create a new project from a project template and this works OK. However if I try to insert from PowerPoint or create a new software simulation I get a fatal error and Captivate closes down! I can reopen existing projects.

Any suggestions would be appreciated.

cheers

 

Gerry

This topic has been closed for replies.

6 replies

C
carolinew35731483
Participant
February 5, 2018

Also cannot open new blank project - I am very frustrated

tech support apparently has not encountered this issue

Uninstalled, installed and no results

Lilybiri
Lilybiri
Legend
February 5, 2018

When you reinstalled, did you delete the folders talked about and clean the Preferences?

ferits76401998
ferits76401998
Participant
March 30, 2017

Sorry to say but, before this step we allready removed all things to solve the problem.

I dont know what is related in this folder, but I am sure, that was the step what we did to fix.

Better than formatting whole disk.

ferits76401998
ferits76401998
Participant
March 30, 2017

We fixed it.

After cleaning of cache and preferences manually as described above.

Delete the folder of eLearningAssets under the public documents folder and done.

I hope you can fix with same way.

Thanks.

G
gerrymac666Author
Participating Frequently
March 30, 2017

Great news! If you delete the eLearningAssets folder do you lose the assets within Captivate I.e learnin interactions, cut-out character, etc?

Lilybiri
Lilybiri
Legend
March 30, 2017

I never delete the whole folder, only Sample Projects, Layouts, Interactions. Those will be restored from the originals in the installation folder when you restart Captivate. Characters will have to be reinstalled if you delete the whole folder. Custom items, if stored in the folder, will be lost as well. Not a very good advice, I'm sorry to say so. Layouts, Interactions and Layouts are mentioned in the Release notes (not all of them, depends on the patch), but Characters never. This means that custom assets will have to be downloaded again from the eLearning Brothers site, and you know that is a pain...

ferits76401998
ferits76401998
Participant
March 30, 2017

In addition i am using captivate 8.

I answered this question because this is the only one topic related with this issue. I dont think this problem is related with any update process.

Poblem occured during normal working on my current project and still continue.

I left my laptop to the IT service, and I am using tablet.

I hope they can find the problem easily and fast.

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
March 30, 2017

If they are intending to re-image the entire hard drive you should be making sure there are NO project files on that laptop that are not backed up to the network somewhere, otherwise you are about to lose them.

G
gerrymac666Author
Participating Frequently
March 30, 2017

Thanks for the heads up Rod I have already done that, just part of the way I work always make backups belts and braces!

ferits76401998
ferits76401998
Participant
March 30, 2017

I have same problem.

We tried to reinstall all packages with IT but no success.

We are still trying to find a solution.

Lilybiri
Lilybiri
Legend
March 30, 2017

Did IT delete what is mentioned in the release notes?

Another idea: in the past several users reported that (corrupt) fonts caused issues for Captivate.

Lilybiri
Lilybiri
Legend
March 29, 2017

Did you try to clear the Preferences. In the sub folder 'utils' under the

installation folder you find two CleanPreferences files. Run the one

appropriate for your OS whole CP is closed.

G
gerrymac666Author
Participating Frequently
March 29, 2017

Hi Lilybiri, Yes I have already ran the file I am using Windows. Strange I can create a new project from a project template but none of the other 'New' options will work... I have put a call in with our IT to have Captivate reinstalled again to see if that will help.... thanks for your reply

Lilybiri
Lilybiri
Legend
March 29, 2017

Can you check if the paths mentioned in Preferences are pointing to a folder on your system, not on a networked drive? Do you run Captivate as Administrator? Clear the cache, please (Preferences). You didn't tell if this is a new installed version or if you already had an older version? Many users 'forget' to read the release notes, which indicate to clean Preferences but also to delete folders in the Public documents, like Layouts (themes), Interactions (have been updated for latest version of 9.0.2.437), Sample projects.

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