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marvinm94650035
marvinm94650035
Participant
October 24, 2015
Answered

Captivate 9 - characters from the Asset Store won't open. Images appear to be corrupt.

  • October 24, 2015
  • 2 replies
  • 888 views

The characters downloaded from the asset store are corrupt, them won't open. Has anybody come across this problem? If so how is it resolved?

    This topic has been closed for replies.
    Correct answer BDuckWorks

    I've run into this where I tried to open images in image viewers / editors, but I could still place and use the image in Captivate through the characters menu.

    They may have DRM or other encoding anomalies that aren't being handled by image editing applications, including PhotoShop!

    2 replies

    BDuckWorks
    BDuckWorksCorrect answer
    Inspiring
    October 27, 2015

    I've run into this where I tried to open images in image viewers / editors, but I could still place and use the image in Captivate through the characters menu.

    They may have DRM or other encoding anomalies that aren't being handled by image editing applications, including PhotoShop!

    nsukumar
    Adobe Employee
    nsukumar
    Adobe Employee
    October 26, 2015

    Hi there,

    Can you please explain slightly more on the issue?Are you getting any error messages when you try to insert a downloaded character in Captivate 9?

    Thanks,

    Nimmy Sukumaran

    marvinm94650035
    marvinm94650035Author
    Participant
    October 29, 2015

    ‌I'm sorry I hadn't figured out that characters can only be inserted via the character button within captivate itself. I was trying to insert them via images and trying to pick them from the folder of origin like most windows programmes do.

    You probably can tell I'm new at Captivate. Perhaps its worth point this out clearly on the Asset Store front page. It would save us newbies a tonne of time.

    many thanks

    nsukumar
    Adobe Employee
    nsukumar
    Adobe Employee
    October 29, 2015

    Hi there,

    As you pointed out the downloaded characters can be inserted only through Character dialog. You wont be able to open or edit it with any external image editors.

    Thanks,

    Nimmy Sukumaran

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