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faisalimam
faisalimam
Known Participant
September 6, 2016
Answered

Captivate 9 - Closed Captioning issue.

  • September 6, 2016
  • 3 replies
  • 861 views

On one of the slides I have an audio clip playing followed by a video (timeline not Event). I have placed closed captions in both the wav file and the mp4 file.

When previewing or on publish the audio captions do not show up, however the video captions work fine.

Any help will be greatly appreciated.

Thank you!

This topic has been closed for replies.
Correct answer Paul Wilson CTDP

You can't have the two types of closed captions on the same slide. The Multi Slide Synchronized Video will supersede the audio captions. I would create a copy of the slide so you have two slides one after the other. Put your audio on the first slide and have the second slide contain the video so one simply flows into the other (no buttons with pauses on the first slide).

3 replies

faisalimam
faisalimamAuthor
Known Participant
September 7, 2016

Thank you pbdw1969 - exactly the info I needed!!

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
September 7, 2016

Could you please clarify what you mean by having placed the Closed Captions in the video MP4 file?  Do you mean that the captioning is embedded in the video itself rather than being added into it via Captivate using the Slide Notes and Closed Captioning options?

If so, that should not conflict with any Slide Notes you have added directly into the Captivate slide by the method I mention above.

You cannot add Closed Captioning into a WAV file.  You can insert the WAV file as the audio track for a slide, but you still need to set up Slide Notes, select which lines you want to have appear as Closed Captions, synchronise those lines with specific points on the audio (via the Closed Captioning dialog), and turn on the Skin.  Otherwise the captions will not appear at runtime.

Paul Wilson CTDP
Community Expert
Paul Wilson CTDPCommunity ExpertCorrect answer
Community Expert
September 7, 2016

You can't have the two types of closed captions on the same slide. The Multi Slide Synchronized Video will supersede the audio captions. I would create a copy of the slide so you have two slides one after the other. Put your audio on the first slide and have the second slide contain the video so one simply flows into the other (no buttons with pauses on the first slide).

Paul Wilson, CTDP
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