Skip to main content
C
christ70441716
Inspiring
December 24, 2015
Answered

Captivate 9 Course Freezes in LMS

  • December 24, 2015
  • 2 replies
  • 1416 views

My Captivate 9 course will not play on my LMS. It freezes and will not load. I have another course that was built using Captivate 9 that works just fine and it was published under the same parameters. Any thoughts are appreciated.

This topic has been closed for replies.
Correct answer christ70441716

Hi all,

I figured out the problem. I had an apostrophe in the Project Title when I published it. When I removed the apostrophe, it worked perfectly.

Thank you all for your time and help. I learned a lot.

2 replies

C
christ70441716AuthorCorrect answer
Inspiring
December 29, 2015

Hi all,

I figured out the problem. I had an apostrophe in the Project Title when I published it. When I removed the apostrophe, it worked perfectly.

Thank you all for your time and help. I learned a lot.

BDuckWorks
BDuckWorks
Inspiring
December 28, 2015

Have you double checked the LMS, SCORM and project size and quality settings?

I find 'Advanced Project Compression' especially troubling for our LMS, make sure that is disabled.

C
christ70441716Author
Inspiring
December 28, 2015

Thanks for your response. I have looked at the settings and they conform to the LMS. I also tried your suggestion for deactivating Advanced Project Compression. Unfortunately, that did not solve the problem.

I tried launching it in via the "Preview in SCORM Cloud Option" with the same result.

I tried a SCORM tester and it did not indicate any errors that would cause this. In fact, the course that works has the same IMSMD error.

For additional information, some of my slides are imported PPT slides. When I wanted to create more from the template, I would duplicate slides in the option in Captivate to edit via PPT. I would add content in those blank slides directly in Captivate.

Other thoughts? I'm almost at a point of starting over.

Paul Wilson CTDP
Community Expert
Paul Wilson CTDPCommunity Expert
Community Expert
December 29, 2015

Try setting the Preloader in Preferences/Project/Start and End at 100% if it's not already. This will force your project to fully load into the client memory before starting. If your problem is a buffering issue this might solve it.

Paul Wilson, CTDP
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices