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J
Jader636
Participant
June 26, 2017
Question

Captivate 9 course published for Sumtotal STOPPED WORKING WHEN UPGRADED TO 10.3.2

  • June 26, 2017
  • 1 reply
  • 123 views

I created several courses in Captivate 9 to be published in our LMS (sumtotal).  One was published about 6 months ago, prior to upgrading iOS, and was working fine on the iPad. However, it is not playing now.  Another course I published today and it won't play on the iPad. 

 

It seems to be having problems on the startup page. When I play start in Sumtotal a pop up blocker message displays. I have turned off my pop up blocker so not sure why I am receiving this message. 

The course will run if I start it outside of the LMS. I also ran it through SCORM CLOUD and have no issues.   Please advise if there are any known issues. I am stuck.  

Any help would be appreciated. I did just send this over to the Captivate team.

This topic has been closed for replies.

1 reply

Lilybiri
Lilybiri
Legend
June 26, 2017

Probably not the answer you expect, but since the course runs fine on SCORM Cloud, the problem should be with the LMS, not with Captivate. Maybe even combined with a recent update of the iOS.

J
Jader636Author
Participant
June 27, 2017

Yes it is an issue with SUmTotal and the course not opening on the iPad. Thanks

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