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richardv18347934
Participant
January 24, 2017
Answered

Captivate 9 crashes before I can create the second slide for a new project. Has anyone else experienced constant crashing of Captivate 9 within the first 5 minutes after opening a project?

  • January 24, 2017
  • 2 replies
  • 195 views

Several of my colleagues at work are experiencing constant crashing of Captivate 9 within the first 5 minutes or so after opening an existing or new project. We suspect our company's the high level of internet and intranet security. Is or has anyone else been suffering from the constant crashing of Captivate 9? Can Captivate be set up to not automatically try to access the internet?

    This topic has been closed for replies.
    Correct answer richardv18347934

    Lily,

    The Hellp/Check for Updates menu item was grayed out in our install of Captivate 9, which seems to have somehow been causing or contributing to the crashes. The Adobe Help Desk gave us a replacement file for AdobeUpdaterAdminPrefs.dat. After replacing that file, we able to update our version of Captivate 9. After the update was completed, we have not experienced any more crashes.

    Rich V

    2 replies

    Lilybiri
    Lilybiri
    Legend
    January 25, 2017

    Captivate used to contact internet to check for eventual updates to learning interactions, which would be pushed. I am not sure it is still the case, and somewhere there was a solution posted to prevent that to happen. Will see if I can find info.

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    richardv18347934AuthorCorrect answer
    Participant
    January 25, 2017

    Lily,

    The Hellp/Check for Updates menu item was grayed out in our install of Captivate 9, which seems to have somehow been causing or contributing to the crashes. The Adobe Help Desk gave us a replacement file for AdobeUpdaterAdminPrefs.dat. After replacing that file, we able to update our version of Captivate 9. After the update was completed, we have not experienced any more crashes.

    Rich V

    S
    StevePixel
    Inspiring
    January 24, 2017

    Hi Richard,

    Captivate may try to access the Adobe licensing server to verify your license but other than that it shouldn't need to access anything I am aware of.

    Cheers

    Steve

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    richardv18347934Author
    Participant
    January 25, 2017

    Thanks Steve,

    I looked at the events log and found that the CPublic.dll is causing the crash. After contacting the Adobe help desk, it seems that the latest Captivate update will fix the problem. I have to get our intranet administrator to perform the update. We will see tomorrow if it works.

    Rich V

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