Captivate 9 doesn't start on windows 10

Hi,

Crash issue with Captivate 9 has been resolved now. Please follow the below steps :-

Step 1:

• If you have Captivate 8 installed on your machine, please launch it first.
• Go to Help > Sign out
• Please Sign out from the next window.
• Now Launch Captivate 9 and try to activate the trial using your Adobe Id and password.
• Please do not try the Step 2 if the Step 1 resolves the issue.

Step 2:

• In case you do not have any older version of Captivate installed on your machine, please search for “Creative Cloud” Application.
• Click on the Downside arrow from top right and go to Preferences.
• Under General tab, Click “Sign Out”.
• Now please launch Captivate 9 and try to Sign in again.

For any further clarification please send an email to me  on tcssup@adobe.com.

Regards,

Deep