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decado30
decado30
Participant
September 28, 2015
Question

Captivate 9 fails to start

  • September 28, 2015
  • 2 replies
  • 634 views

After installing Captivate 9, it will never start.  Always errors and crashes out

Checking event logs shows faulting module is MSVCR100.dll which points me towards Microsoft Visual C++ 2010 Redistributable Package however reinstalling this has not helped.

I've tried uninstalling and reinstalling Captivate but the same problem remains.

This is on a Windows 7 x64 machine, plenty of disk space, 8GB of RAM.

I've tried the steps of deleting data inside SLCache folder as per this thread Startup Problem with Adobe Captivate 9 but it didn't help.

Any ideas?  Thanks.

      This topic has been closed for replies.

      2 replies

      Christ0phe
      Christ0phe
      Inspiring
      August 3, 2016

      Hello,

      Same error but with MSVCR110.dll file. Since, Have you resolved this issue?

      i'm in Windows 7 SP1 x64

      Thank's for your update

      Christophe

      marcusa70111621
      marcusa70111621
      Participant
      January 23, 2016

      Same for me on Windows 10!

      I've tried a lot - no success: de/reinstalling - with/without internet connection - admin/local/online .. SLCache deleted - Adobe-User-Folder deleted ...Creative Cloud deleted - all c++-packages de-/reinstalled...( as consideres by the support chat...) , made another AdobeID, tried another msvcr100.dll...

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