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onclick_mark
Participant
September 23, 2015
Question

Captivate 9 html 5 ipad issues

  • September 23, 2015
  • 21 replies
  • 6090 views

Hi, I currently have a few elearning courses built using captivate 7 that I need to update so that users can view these on iPad devices. I have tried converting these using the HTML5 publish settings on both Captivate 7 & 9 but am having lots of issues with various items not working when viewed on the iPad. Most problems seem to be buttons not working when clicked (they have the press action when clicked, they just do not work and do what they should). Also, Click Box items appear to not be working on the iPad. I've run the courses through the HTML5 tracker and nothing is coming up.

Been very disappointed with Adobe Captivates ability to publish onto mobile devices thus far.

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    21 replies

    bludot_pi
    Participating Frequently
    October 19, 2016

    I am facing severe HTML5 output failures (on desktop browsers) in a Captivate 9 project.

    - It starts with some 12 seconds loading time until the start screen shows up, showing only one single of all elements, a grey horizontal line. After doing a browser refresh the entire screen appears (with no loading time in Safari, with loading time in Chrome, as before in Firefox).

    - Second comes a sequence with some images refusing to show up as they should in the timeline (all browsers).

    - And then most of the buttons simply do not work consistently. "Best" results in Firefox, where sometimes something happens after hitting a button severals times.

    I would give the files confidentially to review personally, if someone would be so kind to take a closer look. The client does not allow Flash on his systems for security reasons. He wants it in Captivate, though we are thinking about switching the whole project to Storyline.

    Any advice is appreciated. Thanks!

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    October 19, 2016

    How large is your project?  How many slides? How many megabytes?

    bludot_pi
    Participating Frequently
    October 19, 2016

    Our test run is 13 slides long. The entire folder (html only) is 4,8 MB. image sizes sum up to 300 KB / slide. So this shouldn't be the problem. Also I had projects with the same file sizes and no problems in HTML5.

    eLearning Evident
    Participant
    October 15, 2015

    Multi state video does not work for HTML 5 on the iPad...it only plays the first video and will not let you go the next.

    sarad33249560
    Participating Frequently
    October 15, 2015

    Straight screen captures with simple slide audio don't work correctly either. Nothing works consistently.

    aditya_tiwari
    Participating Frequently
    September 24, 2015

    Hi,

    Thanks for sharing your concern.I would be grateful if you could please share the project to a shared location(say dropbox) or drop a mail to adtiwari@adobe.com . It would be of great help if you could also share the original  CP7 project.

    Thanks,

    Aditya Tiwari

    onclick_markAuthor
    Participant
    September 24, 2015

    Thank you. I have sent an email with both captivate versions of the files as well as the outputted HTML5 package. Also, have sent some screengrabs of examples of buttons not working on mobiles devices.

    Look forward to your feedback.

    Mark

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