Participant

Answered

Captivate 9 HTML 5 not playing in LMS

Forum|Forum|9 years ago
October 31, 2016
2 replies
631 views

Hello,

We recently updated to Captivate 9 and noticed a problem with our published projects in HTML5. When launched through our LMS (SumTotal LMS) the course does not play. It opens in a new window but all you see is a spinning loading symbol with nothing happening. We are using IE 10.

When launched by itself outside of the LMS it seems to work just fine.

When the course is published using Captivate 8, there are no issues which tells me its something to do with the latest version of Captivate.

Any fixes for this?

Any help would be appreciated.

Regards,

C

This topic has been closed for replies.

Correct answer RodWard

Tell your LMS server administrator that they need to ensure the web server has the JSON mimetype enabled.

Known Participant

Sounds similar to our problem. Upgrading projects from Cap 8 to Cap 9 sacrifices resume ability??

We submitted the bug to Adobe and did get a response back from them asking for our files to test out. Haven't heard anything yet.

Participating Frequently

Hello! Any response from Adobe on this? Just curious as I'm having the same exact issue.

thank you!

Community Expert

Community Expert

Have you checked whether your LMS server is set up to allow JSON files?

Community Expert

Correct answer

Community Expert

Tell your LMS server administrator that they need to ensure the web server has the JSON mimetype enabled.

chrisa93811772Author

Participant

This worked! Thanks very much for the assistance.