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ramakrishna redk34300392
Inspiring
May 3, 2017
Question

Captivate 9 HTML5 published error

  • May 3, 2017
  • 3 replies
  • 1100 views

@1532288:  Please help me below issues.

I have published the e-leaning course with SCORM compliance.

I have given HTML5 settings with captivate 9.

When i run the course on IE and Safari it is throwing the below errors.

  • **** drawing failed. img incomplete dr/207840_164_677.png, Error: **** drawing failed. img incomplete dr/207834_190_696.png
  • Network: img27 took 7 seconds to load
  • when you click forward, you keep coming to the slide
  • Network: took 10 seconds to load audio
  • crashed and keeps crashing when you try to go back
  • network: image 46.json took 12 seconds to load
  • the blue box appeaed early
    This topic has been closed for replies.

    3 replies

    hardy-stefans50948350
    hardy-stefans50948350
    Participating Frequently
    April 1, 2020

    I'd like to push this thread again, because I get this error as well:

    drawing failed. img incomplete dr/34906_73_73.png

    But the difference is that it appears without using SCORM and there seems to be a connection with jumping over slides by JavaScript.

     

    cpCmndGotoSlideAndResume = 0;

     

    When I set it up in Captivate with "Jump to Slide" the error does not appear.

     

    But I would prefer the JavaScript solution, because I use it with the "CPAPI_SLIDEEXIT" in specific cases.

     

    Does anyone has any ideas or suggestions how to handle this problem.

     

    Regards,

    Hardy

    Lilybiri
    Lilybiri
    Legend
    April 1, 2020

    Is the server supporting JSON? 

    hardy-stefans50948350
    hardy-stefans50948350
    Participating Frequently
    April 1, 2020

    Yes, JSON support is enabled.

    R
    ramakrishna redk34300392Author
    Inspiring
    May 3, 2017

    Thanks RorWard! for your quick response!

    Yes, We have tested from Moodle LMS and Reload SCORM player.

    Please find below Screens shots:

    Thanks in Advance!

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    May 3, 2017

    I said test in SCORM Cloud, not Moodle.

    My suspicion is that your LMS web server is not set up to allow the JSON filetype.  I know that SCORM Cloud DOES have this setup. 

    If your content plays fine in SCORM Cloud, you need to go back to your LMS web server administrator and ask them to enable the JSON mimetype.  That filetype is now used for Captivate's HTML5 output to render images such as PNGs.  Your error messages indicate issues with PNGs not being found.

    R
    ramakrishna redk34300392Author
    Inspiring
    May 4, 2017

    Thanks RorWard!

    I have uploaded the SCORM package to "scormcloud" and tested, but the popup window is closing abruptly.

    I have given the "popup blocker to allow" also.

    But same package is working from Firefox, what could be the reason?

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    May 3, 2017

    Upload your SCORM zip to SCORM Cloud and test it there.  Does it work?

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