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T
Tony Atl
Participating Frequently
October 27, 2016
Question

Captivate 9 Install

  • October 27, 2016
  • 1 reply
  • 758 views

I'm trying to install Captivate 9 on my Windows 10 PC but after the setup initializes, I get a Installation failed window.  I've tried restarting my PC and the followed the other troubleshooting tips but it always fails.  Any suggestions?  Thanks.

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 27, 2016

    does the error summary give any info?

    if not, Troubleshoot install issues with log files in Adobe Creative Suite (CS6, CS5.5, CS5), PS Elements, and Premiere Elements

    T
    Tony AtlAuthor
    Participating Frequently
    October 27, 2016

    When I click on error summary it says it is not available.

    T
    Tony AtlAuthor
    Participating Frequently
    October 27, 2016

    Here is the error logs from the the install:

    ERROR: DW021: Payload {0CC51E0E-4122-11E5-889B-E340084362D7} NonAdobePayload Adobe Captivate Quiz Results Analyzer 9.0 9.0.0.0 of version: 9.0.0.6 is not supported by this version: 7.0.0.103 of RIBS

    ERROR: DW021: Payload {785CFFAF-11E8-11E5-AADD-CC66F1A4A224} NonAdobePayload Math Magic for Captivate 9.0.0.0 of version: 9.0.0.6 is not supported by this version: 7.0.0.103 of RIBS

    ERROR: DW021: Payload {795A26A9-4121-11E5-889B-96C074F14635} Captivate Adobe Captivate Reviewer 9 9.0.0.0 of version: 9.0.0.6 is not supported by this version: 7.0.0.103 of RIBS

    ERROR: DW021: Payload {988F20E8-4121-11E5-889B-9910A47B8AFF} Captivate Adobe Bridgetalk Support 9.0.0.0 of version: 9.0.0.6 is not supported by this version: 7.0.0.103 of RIBS

    ERROR: DW021: Payload {B0B2C0CF-4121-11E5-889B-A120E6F70AAF} Captivate MultiSCOPackager 9 9.0.0.0 of version: 9.0.0.6 is not supported by this version: 7.0.0.103 of RIBS

    ERROR: DW021: Payload {BF58ED42-4121-11E5-889B-DA4C38A5DEE9} Captivate Adobe Captivate 9 (64 Bit) 9.0.0.0 of version: 9.0.0.6 is not supported by this version: 7.0.0.103 of RIBS

    ERROR: DW021: Payload {CEB5ECD8-3C6A-11E5-B9FA-96A0E439CE13} Captivate Adobe eLearning Assets 9.0 9.0.0.0 of version: 9.0.0.6 is not supported by this version: 7.0.0.103 of RIBS

    ERROR: DW021: Unsupported payload versions included

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