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loriklepfer
loriklepfer
Participant
June 20, 2017
Question

Captivate 9 installation issue

  • June 20, 2017
  • 1 reply
  • 120 views

 I had to download Captivate 9 because my laptop was upgraded. I receive this error message. Please help.

Thanks,

Lori Klepfer

 adobe error message

    This topic has been closed for replies.

    1 reply

    Eric Dumas
    Community Expert
    Eric DumasCommunity Expert
    Community Expert
    June 20, 2017

    Hi,

    Captivate installation is usually coming with 2 files. When you start the installation it is looking for all of it to be there.

    Where do you get your installation files from? I had the same problem when the link I used downloaded only one file. I recommend using the Akami download utility that sometimes comes with it.

    I also downloaded the demo version from Adobe.com and unlock it using the serial number I had

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