Skip to main content
M
maran76
Participant
January 4, 2016
Question

Captivate 9 is frequently "Not Responding".

  • January 4, 2016
  • 6 replies
  • 5572 views

I Googled (and tried the various fixes suggested e.g. clearing the cache, renaming the Captivate folder etc.) but the issue persists. I understand that this has been a problem with Captivate 8 (and possibly older versions too). Anyone has any ideas?

    This topic has been closed for replies.

    6 replies

    Paula5E2B
    Paula5E2B
    Participating Frequently
    April 6, 2021

    I have the same issue with Windows 10 and Captivate 2019. I checked everything listed in this thread, and am hard-wired to my home's internet and not on wi fi. When changing a question, for example from 4 answer choices to 6, it takes about 30 minutes to do this on 1 question even though I don't have anything else running and am only using 15.8% of my system's memory. It is exacerbating. I don't have any other devices running on my network either. It can take me up to 10 hours to add a quiz. 

     

    Lilybiri
    Lilybiri
    Legend
    April 6, 2021

    Please, this is a thread about CP9. Start a new conversation since you are on another version.
    Check the full version number under Help, About Captivate, please!  There have been many releases under the common name CP2019. The most recent version for Win is 11.5.5.553.

    Do you clean the cache regularly? Is Captivate installed on your system, and do the paths in Preferences, General settings point to folders on your system, not on a networked drive.

    You told that you are using 'Run as Administrator', that you have cleaned the cache and cleared the Preferences? 

     

     

    G
    garym650
    Participant
    September 11, 2023

    I am extremely disappointed after reading this thread. We are now in 2021 and the same issue persists. Not to mention the lack of technical support I have experienced. After using Captivate for over 7 years I can no longer rely on it to be my number one Instructional Design too.

    G
    Gamashire
    Known Participant
    December 11, 2017

    There is one thing I noticed:

    Adobe Captivate really starts to struggle when you try to make changes that affect multiple elements at once.

    I have learned to never make any change that will affect 5 or more elements at the same time. For example:

    • I will never change the Theme of a project after it has been started. Never tried, not risking it.
    • I will never again select 10 Smart Shapes at once to make a common edit on them (e.g. position or size, even just moving them around). Reduce this number significantly if there are actions tied to those Smart Shapes.

    Avoiding those 2 situations has alleviated 95% of my "Does not respond" issues with the software. Always edit 1 item at a time, even if it looks like Captivate should be able to handle more. Also, save often, incrementing file names regularly, just in case, with backups on a separate hard drive.

    And yeah, obviously, running things non-locally will ruin everything. Ignore any person who tells you otherwise. Automated backups of your files on remote servers can do that too, without you being aware that it exists, if the infrastructure behind the backup is not solid enough, which is all too often the case.

    N
    NBongers
    Participant
    December 11, 2017

    I'm also having issues with freezing. Simple things like changing themes, or aligning objects cause the project to say "not responding" and you need to wait it out. Very Frustrating.

    Captivate Version 9

    New PC Windows 10 plenty of performance and HD space.

    University connection, logged in as admin

    It's forcing me to look at alternative programs for instructional design. Was hoping to find an answer on this thread!

    Lilybiri
    Lilybiri
    Legend
    December 11, 2017

    Logging in as Administrator is not the same as lauching an application with Run as Administrator setting.

    Be sure to be on the last version of 9 which is 9.0.2.437.

    Clean the cache regularly.

    Z
    Zoey2005
    Inspiring
    February 7, 2018

    Hi Lilybiri,

    How do you run Captivate as an administrator?

    thx!

    T
    triaz0812
    Participant
    July 25, 2016

    Unfortunately I have exactly the same issue, on a laptop with similar specs plus a 500 Gb SSD drive on which this application is installed. Yet, staggeringly I get very slow responses from the application and frequent crashes.

    The company I work for is a global leader in training, and this is just one of a range of eLearning software we use for clients. I have found Captivate 9 to be very buggy in pretty much every respect - xml translation format is weak and on a number of occasions we have been unable to reimport translated files, quiz questions have incredible lag times when editing layouts, publishing is erratic and often gives different results when publishing the same content...i could go on.

    Captivate is no longer our first choice for certain types of development...the competition seems to have software that is much more stable and technical support where the support people are actually experts in the tool they are supporting.

    debbies94325916
    debbies94325916
    Inspiring
    October 20, 2017

    Same issues. I have checked all of the setting and they are correct.  Captivate freezes anytime I change a style or import a question pool. I spend more time restarting Captivate than working in Captivate.

    Lilybiri
    Lilybiri
    Legend
    October 20, 2017

    Are you on Win or Mac? If on Win do you Run CP as Administrator?

    BDuckWorks
    BDuckWorks
    Inspiring
    January 4, 2016

    Are you running windows? If so, what version?

    Have you installed the latest Captivate hotfix?

    Just to confirm some assumptions, please verify that you:

    1. have installed Captivate to the default location on the local hard drive.
    2. are running the Captivate installation as an administrator.
    3. have created and saved a file on your local hard drive.

    Have you verified the amount of space available on the boot drive?

    If you're not running as administrator, the Cp installation may appear to 'hang' while loading or accessing preference files it can't write to. This also depends on your (accounts) security settings and the related permissions you have to files and folders.

    Also, a less frequently seen issue is that your account name should not have a space in it.

    David Burnham HBA
    David Burnham HBA
    Inspiring
    March 1, 2016

    I find this to the most frustrating thing about Captivate - I have noticed the regularity of Captivate Not Responding when using Version 8 and 9. As an instructor I am almost embarrassed each time it happens in class and can offer my students no solution to this problem. For example in my class of 6 today every person was regularly getting Captivate Not Responding when changing preferences, attempting to save or change a set up in the application

    It really looks bad on the application and the fact that it is further exacerbated by the fact that I can find no support from Adobe to answer or resolve this problem.

    I also have done all you have outlined in your post to no avail on all of my training machine setups. This happens on Win 7 and 8.1.

    It generally leads to student comments such as perhaps we won't purchase Captivate to maybe the alternative is Storyline.

      Lilybiri
      Lilybiri
      Legend
      January 4, 2016

      Can you tell what you tried already?

      David Burnham HBA
      David Burnham HBA
      Inspiring
      March 1, 2016

      I find this to the most frustrating thing about Captivate - I have noticed the regularity of Captivate Not Responding when using Version 8 and 9. As an instructor I am almost embarrassed each time it happens in class and can offer my students no solution to this problem. For example in my class of 6 today every person was regularly getting Captivate Not Responding when changing preferences, attempting to save or change a set up in the application

      It really looks bad on the application and the fact that it is further exacerbated by the fact that I can find no support from Adobe to answer or resolve this problem.

      I also have done all you have outlined in your BDuckWorks post to no avail on all of my training machine setups. This happens on Win 7 and 8.1.

      It generally leads to student comments such as perhaps we won't purchase Captivate to maybe the alternative is Storyline.

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      March 1, 2016

      Are any of these computers running on a corporate network?  If so, there could be something about your environment that is causing this issue.

      Have you verified that all Default Locations in Preferences point to local folders on the user's hard drive?

      Are any of the project files you are working on located on a network drive or virtualised My Documents?  If so, move them immediately to your local hard drives and work on them there.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices