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J
jamesl92295575
Participant
July 3, 2017
Question

Captivate 9 is not responding when I publish a recorded webinar. How can I recover the recorded the video?

  • July 3, 2017
  • 1 reply
  • 181 views

My name is James.  I used Captivate 9 to record a webinar.  When I publish the recorded video, Captivate 9 is not responding, although the bar shows 100% complete.  The video file size is zero.  I did not save the project, although the project file has compressed date in the cashed projects folder.  The webinar is vary valuable for me.  I really don't want to lose the recording.  How can I recover the recorded video?  Please help.  Any comments are welcome.  Thanks.

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    1 reply

    P
    petern33480613
    Inspiring
    July 3, 2017

    James,

    The bit where you mention "I did not save the project" is a bit worrying,

    I do not know of a method to recover this video.

    Peter.

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