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ID1989
ID1989
Participant
February 1, 2017
Question

Captivate 9 - Links not working in project name htm file

  • February 1, 2017
  • 2 replies
  • 490 views

We've been working on a module for a few weeks now however we are stuck in the QA process. In the zipped file that we generate, we notice that some links are not working in the ProjectName.html but all links work perfectly fine in the index_scorm html. What could have possibly caused this? I would appreciate your help so our clients can upload the file and make it work in their LMS. Thanks.

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    2 replies

    T
    this.onEnterFrame
    Inspiring
    February 1, 2017

    Can you provide more detail about how it is not working? Are there error messages? What URL is in the browser for the course and the link?

    Is it possible the course is in a secure environment (https) but the link is not (http)?

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    February 1, 2017

    How are you playing this content?  Are you always uploading it to web server or (for the SCORM) an LMS and attempting to play it from there?

    ID1989
    ID1989Author
    Participant
    February 1, 2017

    Hi, thanks for the reply. As we don't have access to our client's LMS, we only check the file using our web browser (Chrome).

    We are just at a loss as to why/ how the 2 HTML files work so differently. As I've said, everything works well in index_scorm but not with the project html. Is there perhaps a problem in how we save the files?

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    February 1, 2017

    If you want to test whether the client's LMS might be part of the issue, just upload the SCORM zip to SCORM Cloud online LMS and test it there.  If it works fine from SCORM Cloud but not on your client's LMS then you have a good case to ask them to look deeper at their own side of the issue.

    When you say the output version that uses the project name doesn't work, are you actually talking about the HTM/SWF version of the output?  Check if the file is actually an HTM file rather than an HTML file (as you seem to indicate above).  If the file is an HTM and the output is SWF, not HTML5, AND you are playing it locally on your own system hard drive, then the issue might simply be that your links are not working because they get blocked locally by Flash Global Security.

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