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lauriep08251984
Participant
November 10, 2016
Question

Captivate 9 Loading Loop

  • November 10, 2016
  • 3 replies
  • 397 views

Within the last week I have experienced my projects stuck in Loading mode so I cannot access them. I have found if I go to Preferences > Quiz > Reporting and click off "Quiz: Enable reporting for this project" so it is disabled, my project loads without an issue. I need to enable the reporting option.  Has anyone experienced this? Know of a fix / work-around?

Thank you,

Laurie

This topic has been closed for replies.

3 replies

abeardsl23
abeardsl23
Inspiring
November 16, 2016

I experienced a similar issue. What I found was that the time to load was very much related to the file size of the Cp project. May I ask how large your project file is?  What worked for me was to use the Delete Unused Items feature located in the Library. Helpful?

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
November 16, 2016

Deleting unused items from the Library won't affect the time required to load published output over the web because items that are NOT used in the project don't get published.  So deleting unused items from the library will only affect your CPTX project file (and the time it takes to open it in Captivate), not the published output that you upload to a website or LMS.

abeardsl23
abeardsl23
Inspiring
November 16, 2016

Thank you, Rod...I did not know that. That said, I too, have experienced long load times after publishing and while opening in our LMS. Turns out, my laptop was on its last processing leg. Got a suped up one out of it though!!  Thanks for your help. I LOVE Infosemantics by the way!  

Lilybiri
Lilybiri
Legend
November 10, 2016

If this is a SCORM course, you need to upload to a LMS to test, was that the case? You can always test on SCORM Cloud. Uploading to a webserver will not help.

BDuckWorks
BDuckWorks
Inspiring
November 10, 2016

So, the 'Enable Reporting' means that you'll be publishing a SCORM or AICC package. If you're able to see the content with this turned off, are you publishing to an LMS, Webserver or viewing the files locally?

If you're viewing the files locally, it's a small step over the Cp built-in preview functionality, as some features won't work properly unless served from an LMS or Webserver.

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