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A
Anonymous
September 28, 2016
Question

Captivate 9: My preview screen shows at a different screen resolution (zoomed in)

  • September 28, 2016
  • 2 replies
  • 940 views

Hey team,

                Every time I try to preview my project in Captivate 9, the screen will appear zoomed in (this occurs for all levels of previewing), however, if I publish it and then watch it, this does not occur. So the problem exists only in the preview. Is anyone else having this problem and found a fix to the solution? Would really appreciate your help on this one as it is extremely frustrating.

Thanks team.

    This topic has been closed for replies.

    2 replies

    Lilybiri
    Lilybiri
    Legend
    September 29, 2016

    Which Preview methods did you use: if you use in Browser or HTML in Browser it can be the zoom percentage indeed. If this is a normal project, the other methods do not use a browser but if you are in a responsive project, all is happening in a browser as well.

    A
    Anonymous
    September 29, 2016

    Hey Lilybiri,

                     Thankyou for your fast response :-) Really appreciate it. Im using a screen simulation set to HD resolution but ticked the scalable option so it suits all screen resolutions. I am previewing it inside captivate using the 'preview project' or 'preview next 5 slides' or 'preview in web browser' options but they are all doing the same thing (zooming in without being able to change it). If I publish it and view the output in a browser, its fine, but that takes considerably more time to just view one slide to check my work as I go. I was hoping there is a fix for this one as I absolutely looooove Captivate in all its complexity and have been using it since 6.0 (also following your blogs since then so thanks for those), however this is a slightly frustrating and unusual event. Any help would be much appreciated. :-)

    nancyb455
    nancyb455
    Participant
    April 20, 2018

    I'm having this problem...did you ever get it fixed?  If so, how?!  Thanks so much.  

    BDuckWorks
    BDuckWorks
    Inspiring
    September 29, 2016

    First, Check your browsers zoom settings.

    When you publish, are you viewing from a webserver or via the local file structure?

    A
    Anonymous
    September 29, 2016

    Hey BDuckWorks,

                              Thank you for you fast reply. When I publish currently I am viewing via web browser by clicking on 'view finoahed product' when the publishing is done (as I dont want to yet upload it to the LMS which is cloud hosted), and that seems to be ok. my project is a screen simulation set to HD but also scalable. I'll check my xoom settings in browser today just incase though for future reference. :-)

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