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Participant
June 18, 2020
Question

Captivate 9 not resuming where user left off

  • June 18, 2020
  • 1 reply
  • 160 views

I created a fairly large captivate project with about 400 slides. The project consists of sales scenarios where the user clicks on buttons to makes choices to continue though the training. I am having an issue with saving progress. I have double checked all the settings and cannot figure out what is wrong. The training seems to save progress up until slide 70 and if I go any further it brings me back to slide 70. It's sometimes inconsistent too. The training is uploaded into our LMS and that's where I've been testing it. 

Anyone else ever experience this issue and find a solution to it? 

Any help would be much appreciated! Thanks! 

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    1 reply

    RodWard
    Community Expert
    Community Expert
    June 19, 2020

    I'll bet you are publishing to SCORM 1.2.  Am I correct?

     

    If so, try SCORM 2004 instead.  The amount of memory allocated to Resume Data is orders of magnitude greater and usually resolves this issue.