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rbrimson
Known Participant
August 21, 2015
Question

captivate 9 opens then closes

  • August 21, 2015
  • 6 replies
  • 1307 views

I have installed captivate 9 on windows 7 and 10. captivate launches then waits for around 5 seconds and then closes down?

is this happening to anybody else?

    This topic has been closed for replies.

    6 replies

    W
    wpoole12345
    Participant
    September 16, 2015

    Has Adobe resolved this issue?  Im experiencing the same problem with v9.  Trying to locate a previous version.   Why a company like Adobe cant just include Cp into their CC suite surprises me. 

    J
    JohnHarman
    Participant
    September 16, 2015

    I haven't seen the issue in the past few days. For me I ultimately worked around by logging out and running it in trial mode (per the Adobe Support folks).

    Bad_Guru
    Bad_Guru
    Participant
    September 9, 2015

    Hi everyone. I already had products such as Illustrator and Premier Pro installed and running on my PC. I have WINDOWS 10. Then I downloaded and installed Adobe Captivate. I was able to open it and then it disappeared by that I mean I could not see it under app list in Windows. However, I may have a work around. I go to the Program Files> Adobe> captivate and launch it by clicking on the app (.exe) file. It seems to work.  I remember many moons ago a similar problem  with Adobe ELearning Suite 2.5. However at that time I was not even able to launch the program. I was told to do the same steps that some of you have been asked to do. Uninstall/Reinstall, etc. Why should the sequence of installation of different programs affect this installation. Anyway, give the workaround a try and see if you are able to use the application. Good luck.

    J
    JohnHarman
    Participant
    September 9, 2015

    I am in the same boat. It worked fine at the end of last week and then this morning I can't get it to stay open.

    Mac OSX 10.10.5

    Captivate 9

    (Adobe CC 2015 apps also installed)

    Subscription

    I am attempting an uninstall of everything and reinstall of just CP9 right now.

    J
    JohnHarman
    Participant
    September 9, 2015

    Reinstalling failed to fix the problem.

    S
    service21
    Participant
    September 9, 2015

    I just installed Captivate 9 yesterday and the same thing is happening, it'll open for a few seconds then close down. So frustrating. I am also on a subscription.

    I really don't want to have to delete all my Adobe products then reinstall them!

      J
      Jo-TU
      Participant
      September 7, 2015

      I have the same problem but on a Mac. Please share if you solve this issue!

      jarry
      jarry
      Participating Frequently
      September 8, 2015

      Happening to me as well, I'm on a Mac. There are other threads reporting the same issues here:

      Startup Problem with Adobe Captivate 9

      Re: captivate 9 opens then closes

      R
      rbrimsonAuthor
      Known Participant
      September 8, 2015

      I worked with Adobe support and the correct way to do T his..... First uninstall all Adobe products (best to have a chat session with Adobe for this) as there are hidden files in the registrary etc...... Once they are all gone... Install captivate 9.....then all your other Adobe stuff. Not tried this on a mac, but  certainly works on Windows 7 and 10.

      Bad_Guru
      Bad_Guru
      Participant
      August 29, 2015

      Same here. Trued to uninstall and reinstall numerous times. This is a serious issue.

      R
      rbrimsonAuthor
      Known Participant
      August 29, 2015

      I did uninstall all my fonts and it worked. But we obviously need fonts.... I  did make back up first. Try it see if it works for you. This is not the answer though.....

      R
      rbrimsonAuthor
      Known Participant
      August 29, 2015

      I am working with Adobe support at the moment...

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