captivate 9 opens then closes

Forum|Forum|10 years ago
August 21, 2015
3 replies
1779 views

I have installed captivate 9 on windows 7 and 10. captivate launches then waits for around 5 seconds and then closes down?

is this happening to anybody el

This topic has been closed for replies.

jarry

Participating Frequently

I subscribed to Captivate 9 today (Mac) and am having the same issue. I'm hardly going to uninstall every font just to get it to work, either. Does anyone else have any practical ideas to get this fixed? Creating a new project and leaving it open doesn't work for me.

R

rbrimsonAuthor

Known Participant

After many attempts, this is the fix.... You have to uninstall every Adobe product. Clean the registrar. Delegate all the folders etc. Then install captivate on a clean Adobe free computer..... It's best to open chat session with the help guys...... But all mine is working now....

jarry

Participating Frequently

Wow, thanks for the details, but there is absolutely no way I am uninstalling and reinstalling everything for a fix that will possibly still not work. Captivate 8 works just fine, Adobe needs to fix 9 so it just works properly without needing to jump through so many hoops!

xr42nv

Inspiring

I had this issue on one of my computers.

I uninstalled Captivate 9 from my PC using the Control Panel, and then restarted my PC. I then re-ran the 64 bit installation and it seemed to solve my issue.

Also make sure nothing is open so it does not interfere with my installation. When I originally installed CP9 I had CP8 open and I wonder if that affected the install.

HimanshuSatija

Adobe Employee

Hello ,

Welcome to Adobe Forums !

Please check if you have updated your Adobe Application manager to Creative Cloud Desktop app or not.

It may be because of the corrupt fonts as well, Please Go to C:\Windows\Fonts and then try to Copy the Fonts Folder and save a backup on the Desktop.

Now close all of the applications and try to delete all of the fonts from C:\Windows\Fonts and then launch Captivate.

Regards

Himanshu

R

rbrimsonAuthor

Known Participant

yep I did all that and its still closing after around 5 seconds. I did get it to stay open a little longer double clicking on a project file, but then it closed again and said something went wrong? no number or anything.