Captivate 9 preview does not work

Forum|Forum|10 years ago
October 1, 2015
11 replies
5981 views

Hi,

I recently upgraded to captivate 9 from captivate 8. Since doing this the Preview from this slide, preview next 5 slides and preview project options do not work in existing or completely new interactive projects. The project appears to generate but then I get an error message "can not open document"

I can use the preview in scorm cloud option (which is great - but slow to load up)

is this a known issue?

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mohanadas

Adobe Employee

Hi,

Can you share a screenshot of the error message you are seeing? Are you using a Responsive or Non-responsive project? Is the issue with your upgraded projects or with any project newly created in Captivate 9?

If it is project specific, can you share the project? You can upload it to a shared location (eg Dropbox) and send the link to mdas@adobe.com

Thanks,

Mohana

tracyt91983579Author

Participating Frequently

Im using a responsive project. The issue is with newly created and upgraded projects. Here is screen shot of error message:

M

Mayank_Meh

Participating Frequently

Hi,

Greetings from Adobe..!

Can you please send me the project so that we can have a look into it ? Please send me the private message so that we can connect try to find the cause of the issue.

Regards,

Mayank

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