Skip to main content
Gray Susan
Gray Susan
Inspiring
January 11, 2016
Question

Captivate 9 project published in HTML 5 giving weird error messages.

  • January 11, 2016
  • 2 replies
  • 1022 views

We have just recently started publishing in HTML5 to a web server for our training.  Some of our users are getting the following message when they go to take training.

'

The content you are trying to view is not supported in the current Document Mode of Internet Explorer. Change the Document Mode to Internet Explorer 9 Standards and try to view the content again.
To change the Document Mode, press F12, click Document Mode: , and then select Internet Explorer 9 Standards.

'

Any ideas on what is causing this.  It doesn't happen for me when I access the training the same way.

Thank you,

Susan

    This topic has been closed for replies.

    2 replies

    R
    rliverman
    Participating Frequently
    May 12, 2016

    Also, when I do change document mode to 9 and re-launch the course, I get the same message again.  I am running IE11 and Windows 10.

    I selected both swf and html5 when publishing but still get this message.

    F
    Firas101
    Participating Frequently
    January 24, 2016

    This is related to different versions of IE and their support to HTML5. IE8 and older don't support HTML5.

    Also, if the Compatibility Mode is checked (In settings) in a new browser (i.e. it will behave as IE7) you need to add the following meta tag  after the Head tag to override the CM settings.

    <meta http-equiv="X-UA-Compatible" content="IE=Edge" />


    You still might face some issues if your LMS player doesn't support html5, as it will be the parent frame for your content page (child) so the overriding tag in the child will not take effect.


    The following links will give you more about the issue

    http://stackoverflow.com/questions/14611264/x-ua-compatible-content-ie-9-ie-8-ie-7-ie-edge

    http://blog.codefluententities.com/2012/09/28/how-to-enable-ie-9-compatibility-mode-for-your-website/

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices