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ericm331769
ericm331769
Participating Frequently
September 6, 2017
Answered

Captivate 9 -- Recording Frame Doesn't Match With What Is Actually Being Recorded

  • September 6, 2017
  • 3 replies
  • 663 views

Hi,

I just started using Captivate a bit ago and I ran into some issues trying to record an application window.  It looks as though the recording frame (the red box) is not accurate to the output that I get after I hit the "END" key. 

I've tried full screen recording, application window recording, and application region recording and in every case the window that I wanted to record has been completely inside of the recording frame guides (the red box).  However, in every case the output that I get cuts my application window in half (i.e. some how I'm not recording my application window, despite it being completely encased within the recording frame guides).

Does anybody have an idea of what the issue may be here?  I believe it is a bug, but I am still new to the software so maybe I am missing something.

Thank you in advance for your help.

This topic has been closed for replies.
Correct answer RodWard

Check whether perhaps your Display Percentage settings in Windows are greater than 100%.  Sometimes if the percentage is cranked up to 125% or higher (to make things easier to see) you can hit this issue.

3 replies

A
abhinavv68696035
Participant
May 5, 2018

How do I check my display percentage settings? Are these settings related to the Chrome browser setting display percentage?

Lilybiri
Lilybiri
Legend
September 7, 2017

Are you using the latest version of Captivate 9 which is 9.0.2.437?

Since you were able to record, I suspect you did change the dpiawareness to 1 as explained here:

Troubleshooting capture issues in high DPI machines

On Win 10 certainly check the Display percentage as explained by Rod.

    RodWard
    Community Expert
    RodWardCommunity ExpertCorrect answer
    Community Expert
    September 7, 2017

    Check whether perhaps your Display Percentage settings in Windows are greater than 100%.  Sometimes if the percentage is cranked up to 125% or higher (to make things easier to see) you can hit this issue.

      ericm331769
      ericm331769Author
      Participating Frequently
      September 7, 2017

      Ah Yes, that was my issue.  Thank you very much for your help!

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