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ericm331769
ericm331769
Participating Frequently
September 7, 2017
Question

Captivate 9 -- Recording Video Demo Crashes When Selecting "Application Region"

  • September 7, 2017
  • 1 reply
  • 501 views

Hi,

Whenever I try to record a new "Video Demo" and I choose "Application Region" Captivate always crashes when the countdown finishes after I hit "Record."  I didn't have this problem earlier, but now I can't seem to avoid it.

Has anybody else been having these issues?

Thank you in advance for your help!

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    September 7, 2017

    Are you on Windows? In that case, do you Run Captivate as Administrator? It is essential for recording Video Demo or Software sims/

    ericm331769
    ericm331769Author
    Participating Frequently
    September 8, 2017

    Thank you for your reply!

    Yes, I'm on Windows 10.  Unfortunately I'm not an administrator because its a work PC, but I didn't used to get the problem.

    Earlier, I was able to select "Application Region" just fine without any crashing.  The issue just started recently.  I tried shutting down/restarting the PC and I still crash when I select the "Application Region" option.

    Lilybiri
    Lilybiri
    Legend
    September 8, 2017

    You don't need full administration rights, just to be able to set up Captivate shortcut key as 'Run as Administrator'. It feels like latest versions are even more strict about that than previous ones. Not for other Captivate work, only for recording. Can you ask the IT people?

    Since the issue started recently... can you reflect on what has changed? You could try to clear the cache and clean the Preferences.

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