Captivate 9 Simulation Video Issue on mobile.

Forum|Forum|8 years ago
May 21, 2018
8 replies
298 views

I am having an issue with the Software Simulation video, after publishing.

There are a few sections in my captivate project that have video of navigation via scrolling sidebar.

When I publish it (HTML) view it on my computer it works fine.

When I view the slides that have video on my mobile device those video portions are blank/white. (Tested in Chrome and Firefox same results)

Any suggestions as to what is causing this/ how to fix it?

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Paul Wilson CTDP

Community Expert

Rather than scrolling, I always click the blank area of the scrollbar in the direction I wish to scroll (more than once if necessary) in order to page down. This eliminates FMR slides and is still an acceptable way to move down the page.

Paul Wilson, CTDP

jonathanm10648450Author

Participant

The video demo slide is only 14.5 Seconds long.

It works with out flaw when viewing from my computers browsers.

The issue is still only there when viewing in a browser on a mobile device.

But now that is only flashing white for 1-2 seconds and then the video plays it's bearable.

RodWard

Community Expert

If you take a look at the size of that 15 second video you may find that it could be around 5-10 megabytes or more. Loading a video of that size will definitely require a pause in playback. It's a pre-loading issue. With HTML5 content the page objects get loaded as you get to the slide, not several slides before as was the case with SWF.

Lilybiri

Legend

I suspect you are talking about the FMR slides that are automatically created with some mouse activities?

For HTML output I will replace those slides by Video Demo slides (cpvc) which are mp4 in output. It is a bit of a cumbersome worklow, since you have to stop the simulation, record the Video demo slide, then continue the software simulation recording. It helps if you avoid the necessity for having those movie slides as much as possible, often there is an alternative workflow.

I sincerely hope the workflow will be imporved in future releases.

jonathanm10648450Author

Participant

Yeah I think FMR is what I am talking about.

It is only one small section that has those FMR slides, all 4 slides could be one video. I will try that and let you know if that solves the problem.

Lilybiri

Legend

Please try it out, quality will also be better than for the FMR slides. And you can edit the Vdeio Demo (like panning/zooming) in a non-destructive way. Full editor is available.

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