Known Participant

Answered

Captivate 9 Tab Order - Error #2046

Forum|Forum|10 years ago
November 23, 2015
2 replies
1509 views

Hey Everyone,

Can't access the Tab Order dialogue box in Captivate 9. When I select it I get a pop-up box that's empty and an error message "Error #2046". Need to resolve this ASAP. Any ideas? I have shutdown Captivate and r-opened. Did not help. Started a new file and still the same thing. Please help!

Thanks!!!

This topic has been closed for replies.

Correct answer Sankaram

Hi Russ,

Sorry for the inconvenience. We have release a hot fix for Captivate 9. Can you please try to apply and let us know if that solves your issue?

Hot Fix instructions: - https://helpx.adobe.com/captivate/kb/hot-fix-captivate-9.html

Thanks,

Sankaram.

SankaramCorrect answer

Adobe Employee

Hi Russ,

Sorry for the inconvenience. We have release a hot fix for Captivate 9. Can you please try to apply and let us know if that solves your issue?

Hot Fix instructions: - https://helpx.adobe.com/captivate/kb/hot-fix-captivate-9.html

Thanks,

Sankaram.

S

studio9400Author

Known Participant

Thanks Sankaram....that worked!!! Will this be part of the next Captivate 9 update?

Thanks!

RodWard

Community Expert

Try clearing out your cache and resetting your Preferences folder.

If the issue is still present when you create a new blank project and add a few tabbable objects, then you may need to reinstall Captivate.

If the issue is NOT present in new projects but only in your current project then your project may have some corrupt slides or elements to get rid of.

S

studio9400Author

Known Participant

Thanks for the response but neither clearing Captivate cache or reinstalling worked. Very frustrating!!! Adobe...any ideas? I need a solution ASAP please.

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