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FlamencoPG
Participant
November 24, 2016
Question

Captivate 9 trial does not start

  • November 24, 2016
  • 1 reply
  • 127 views

Download of Captivate 9 trial version and installation worked fine, but the app does not start afterwards: First a pop-up appears to allow opening of "adobecaptivatews" blocked by the firewall. After confirming the permission to run in the private network the application stucks at startup screen.  Reboot didn't help. Recommended replacement of the DLL from the latest Captivate 9 Hotfix leads to total failure (procedure jump failed).  OS concerned: Windows 10 Version 1607.

Any suggestions?

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    1 reply

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    November 25, 2016

    In your circumstance I would reinstall Captivate to ensure that whatever damaged files that are preventing the application from running are replaced. 

    Paul Wilson, CTDP
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