Captivate 9 won't run

I've got a subscription to Captivate and have just updated to version 9. I'm using Windows 10.

When I run Captivate the splash screen appears giving a choice of 'new project' etc. but I can't click on it and the whole program soon shuts down.

Does anyone have any ideas? If tried running it in admin mode but this doesn't help

regards

Simon

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Community Expert

This is currently a known issue. Adobe is working on a fix. No info available on when it will be ready.

Known Participant

thanks for the reply. Can you give me a link to any info on or references to this issue so I can keep upto date on it?

regards

Adobe Employee

Hello,

Crash issue with Captivate 9 has been resolved now. Please follow the steps below to Activate the Captivate 9 license:

Step 1:

If you have Captivate 8 installed on your machine, please it launch it first
Go to Help > Sign out
Please Sign out from the next window.
Now Launch Captivate 9 and try to activate the trial using your Adobe Id and password
Please do not try the Step 2 if the Step 1 resolves the issue.

Step 2:

In case you do not have any older version of Captivate installed on your machine, please search for “Creative Cloud” Application.
Click on the Downside arrow from top right and go to Preferences
Under General tab, Click “Sign Out”
Now please launch Captivate 9 and try to Sign in again .

These steps should resolve the issue. Please feel free to right me back in case you face any issue.

Regards

Himanshu

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